Workplace Hospitality & Guest Experience Specialist

RRD; New York (NY); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Job summary

RRD is seeking a Hospitality Associate in New York to deliver a seamless workplace hospitality experience. You will manage amenity spaces, support meetings, and serve employees, clients, and visitors with professionalism and care.

You will maintain pantries and shared spaces, assist with catering, coordinate room setups, and support events. The role requires at least one year in hospitality or client-facing service, strong communication, and the ability to stay organized in a fast-paced

Qualifications

• High school diploma or equivalent is required.
• 1+ years of hospitality, conference services, catering, event operations, or client-facing service experience within a corporate or hospitality environment.
• Strong customer service, communication, and relationship-building skills with a hospitality-first mindset.
• Highly organized and detail-oriented, with the ability to anticipate needs, manage competing priorities, and deliver polished, client-ready experiences.
• Proficient in Microsoft Office and workplace technology tools.
• Ability to collaborate effectively with employees, clients, and visitors in a fast-paced environment.

Responsibilities

• Maintain pantries, cafés, beverage stations, wellness rooms, and shared spaces to hospitality standards.
• Conduct routine workplace inspections and floor audits.
• Monitor and replenish food, beverage, and workplace supplies.
• Ensure amenities and common areas are clean, organized, and presentation-ready.
• Provide coverage for reception, assisting with inquiries and special requests via phone, email, and in-person interactions, delivering proactive and personalized service.
• Deliver a welcoming, hospitality-focused experience for employees, clients, and visitors.
• Respond to workplace and hospitality-related requests.
• Partner with workplace teams, vendors, and service providers to maintain workplace readiness.
• Support meeting and conference room readiness, setups, resets, and room turnover.
• Coordinate catering deliveries, refreshments, and hospitality services.
• Assist with event logistics and special workplace events.
• Backup: mail distribution, reprographics, vendor coordination, and admin support.

Skills

Customer service

Communication

Relationship-building

Organization

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

RRD is seeking a Hospitality Associate in New York to deliver a seamless workplace hospitality experience. You will manage amenity spaces, support meetings, and serve employees, clients, and visitors with professionalism and care.

You will maintain pantries and shared spaces, assist with catering, coordinate room setups, and support events. The role requires at least one year in hospitality or client-facing service, strong communication, and the ability to stay organized in a fast-paced