Senior Workplace Experience Coordinator

CBRE; United States; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

12 weeks Paid Parental Leave

Medical insurance

Vision insurance

Dental insurance

Life Insurance

FSA & HSA options

401K matching

Job summary

CBRE is seeking a Workplace Experience Coordinator to deliver world-class customer service to employees and guests in a designated building. You will be the first point of contact, greet visitors, issue passes, and manage front-desk operations.

You will coordinate meetings and events, support office services, and assist with onboarding while following security procedures and vendor coordination. This role emphasizes friendly communication and efficient, process-driven problem solving.

Qualifications

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office (Word, Excel, Outlook).

Responsibilities

• First point of contact for visitors; greet with a welcoming demeanor and issue passes.
• Answer calls professionally; create presentations and speak to groups.
• Arrange recreational, dining, and business activities for requestors.
• Coordinate workplace services including mail, supplies, onboarding; manage work orders.
• Acknowledge inquiries or complaints and provide professional solutions.
• Organize and manage on-site events; secure space and handle setup/teardown.

Skills

Customer service

Communication

Microsoft Office

Organizational skills

Problem solving

Education

High School Diploma or GED

Job description

Elevate Your Career with CBRE - Join a Fortune 500 Leader!

If you are ready to make a difference and be part of one of the world's most admired and sustainability-focused companies, CBRE is the right place for you.

Why Choose CBRE?

• Unbeatable Perks: Enjoy generous Paid Time Off, Paid Holidays, and 12 weeks of Paid Parental Leave.
• Comprehensive Benefits: Access top-notch Medical, Vision, and Dental insurance, along with Life Insurance, FSA & HSA options, and 401K matching contributions.
• Inspiring Work Environment: Experience an innovative work environment that focuses on the culture of growth, collaboration and communication.

Don't miss out on this opportunity to develop and thrive in your career.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills, and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About the Role:

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You'll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You'll Need:

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.