Workplace Experience Specialist

Mercury; New York (NY); Presencial; USD 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, & vision

Parental leave

WFH equipment allowance

Unlimited vacation

Sabbatical after 5 years

Learning budget

Food budget

Wellness budget

Cell phone reimbursement

Retirement matching

Fertility benefits

Descripción de la vacante

Mercury is seeking a Workplace Experience Specialist in New York to own the daily office experience and reflect Mercury’s design sensibilities.

You’ll manage operations, coordinate monthly events, and act as the on-site cultural ambassador, welcoming staff and guests, and partnering with People, IT, and Finance for operational tasks. This hands-on role requires a daily NYC presence and a passion for creating a thoughtful workspace.

Formación

• 2–3+ years of experience in office management.
• Based in NYC, with the expectation of being in the office every day.
• Clear, friendly written communication across Slack, email, and signage.
• Strong attention to detail and organizational skills.

Responsabilidades

• Own day-to-day office operations and serve as on-site ambassador for the NYC office.
• Plan and execute monthly office events and onsite visits.
• Manage office supplies, lunch, mail, deliveries, and visitor sign-in.
• Coordinate with People, IT, and Finance on broader operational work.
• Maintain a beautiful, organized space aligned with Mercury’s design aesthetic.

Conocimientos

Office management

Communication

Design eye

Team player

Descripción del empleo

• Mercury is looking for a Workplace Experience Specialist to bring its culture to life in the New York office through the daily operations of the space. This role owns the day-to-day office experience for the NYC team, ensuring the environment reflects Mercury’s thoughtful approach to design, quality, and connection. The offices are where teams build relationships, solve difficult problems together, and experience the culture that makes working there meaningful


• In addition to running the daily experience, this role will support cultural moments throughout the year, including monthly office events, onsites hosted in NYC, and annual celebrations. You’ll join a team that creates thoughtful, memorable moments for employees with the same care it puts into its products, and partner closely with the broader People team, IT, and Finance on larger operational work. On a lean team, your impact will be immediate—you’ll set the tone for how Mercury’s New York hub feels to the people in it


• Serve as the on-site presence and cultural ambassador for the NYC office every day, welcoming employees, guests, candidates, and visiting teammates


• Own the daily operations of the space—lunch, kitchen, supply stocking, incoming and outgoing mail and deliveries, and visitor management—acting as the first point of contact for office questions and requests, resolving what you can and escalating what needs a broader fix


• Keep the office beautiful, organized, and aligned with Mercury’s aesthetic


• Shape a distinct in-office culture by listening to employee feedback and thoughtfully balancing individual requests with team needs, resources, and the overall workplace experience


• Own monthly office events from concept through execution, building a program of gatherings that reflects Mercury’s culture and draws the local team in


• Manage relationships with on-site vendors (cleaning, catering, snacks, plants, and building maintenance) and track facilities and building requests to resolution, operating within your office budget


• Set up desks, meeting rooms, and AV for new hires, guests, and visiting teams, and own the basics of office access and safety (badges, visitor sign-in, and emergency procedures)


• Support the planning and execution of onsites and company events hosted in the NYC space, as well as broader employee experience initiatives—from All Hands and virtual events to merch production and cultural programs


• Identify and lead improvements to office spaces, systems, and services to meet the evolving needs of a growing team


• Communicate office updates, event invitations, and reminders clearly to the local team

Benefits

• Health, dental, & vision


• 12+ weeks of paid parental leave


• $600 USD custom WFH equipment setup


• Unlimited vacation policy (with a mandatory minimum)


• Paid 6-week sabbatical after the 5-year mark


• Annual $1K learning & development budget


• Weekly $100 food budget


• Monthly $100 wellness budget


• Monthly $50 cellphone reimbursement


• Pet-friendly offices with free tea and beverages, plus lunch and snacks


• Unlimited vacation policy (with a mandatory minimum)


• Retirement matching up to 4% of base salary (401K/RRSP)


• Inclusive fertility, hormonal health, and family-forming benefits through Carrot Fertility

Curiosity about people and what makes a space feel specialClear, friendly written communication across Slack, email, and signageSound judgment about what to solve yourself and what to escalation with guidance from your manager, and the initiative to act without waiting to be asked2–3+ years of experience in office managementExcited to be in the office Monday through Friday, 9:00 a.m. to 5:00 p.mA collaborative team player who proactively asks for and acts on feedback, and pitches in on team activities beyond your core responsibilities when the opportunity comes upGenuine warmth with people and an instinct for anticipating what someone needs before they askA refined eye for design and a deep appreciation for how a well-considered space makes people feelBased in NYC, with the expectation of being in the office every day. This on-site, hands‑on role includes moving boxes, resetting furniture, and being on your feet; ability to lift 25 pounds if neededExceptional attention to detail and the organization to keep a dozen small threads moving without dropping any