Senior Manager, Experience Programs in Mountain View - San Jose - Sunnyvale CA

CBRE; Mountain View (CA); On-site; USD 150,000 - 155,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

PTO

401(k)

Discretionary Bonus

Job summary

CBRE seeks a Workplace Experience Senior Manager to lead a cross-functional team within Integrated Facilities Management, leveraging data-driven insights and AI to optimize workflows and elevate client value.

You will manage budgets, vendor contracts, and strategic initiatives while mentoring staff and driving continuous improvement across service lines.

Qualifications

• Bachelor's degree or higher; 5–8 years of relevant experience.
• Experience leading teams, staffing, training, mentoring, and performance management.
• Ability to communicate complex information clearly to executives and diverse stakeholders.

Responsibilities

• Serve as the primary client contact, building trusted relationships and aligning priorities.
• Engage with executive stakeholders to secure long-term partnership buy-in.
• Lead end-to-end Quarterly Business Review (QBR) process and develop executive presentations.

Skills

Leadership

Data analysis

Cross-functional collaboration

AI tools experience

Project management

Education

Bachelor's Degree

Tools

Microsoft Office

Google Workspace

AI tools

CRM/ERP systems

Job description

About the Role:

As a CBRE Workplace Experience Senior Manager, you will serve as a core leader in our Integrated Facilities Management (IFM) organization, driving the strategy and execution of world-class workplace services. In this role, you will manage cross-functional teams and external partners across diverse service lines, including Creative Amenities and Health and Performance. Acting as the primary client liaison, you will champion operational excellence by utilizing data-driven insights and cutting-edge AI tools to optimize workflows and elevate the user experience. Additionally, you will foster a 'Talent Exporter' culture, prioritizing mentorship, continuous coaching, and professional development to build a high-performing team and

support long-term career growth across CBRE.

What You’ll Do:

• Serve as the primary point of contact for key clients, fostering trusted relationships and leveraging data-driven insights to negotiate priorities, align business objectives, and proactively resolve conflicting demands.
• Engage directly with executive-level stakeholders beyond day-to-day points of contact to build strategic alignment, communicate high-level value, and secure long-term partnership buy-in.
• Spearhead the end-to-end Quarterly Business Review (QBR) process, driving strategic content creation, aligning cross-functional stakeholders, and delivering compelling executive presentations that highlight business value.
• Oversee overarching Key Performance Indicators (KPIs) by establishing rigorous tracking mechanisms, delivering comprehensive quarterly reports, and proactively developing mitigation strategies for any at-risk metrics.
• Direct and mentor cross-functional teams, cultivating a positive environment through dedicated coaching, performance management, and continuous professional development.
• Champion and oversee high-impact strategic initiatives from conception through execution, ensuring strict alignment with overarching business goals and delivering measurable ROI.
• Direct daily program operations, optimizing resource allocation and championing continuous process improvement initiatives to streamline workflows and significantly reduce manual effort.
• Champion operational excellence by integrating cutting-edge AI tools into core workflows, automating complex reporting processes, and extracting actionable trends from service line data.
• Oversee the end-to-end program budget and take direct ownership of contract management, leading strategic negotiations, mitigate financial risks, and ensure alignment with fiscal targets.

What You’ll Need:

• HS Diploma or GED required.
• Bachelor's Degree preferred with 5 - 8 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention is preferred.
• Ability to lead the exchange of sensitive, complicated, and difficult information in conversations, convey performance expectations and handle problems.
• Leadership skills to motivate the team to achieve broad operational targets with impacts on own job discipline, multiple job disciplines, and department.
• In-depth knowledge of Microsoft Office and Google Suite products. AI experience preferred.
• Extensive organizational skills and an advanced inquisitive mindset.

WhyCBRE?

Whenyou join CBRE, you become part of the global leader in commercial real estateservices and investment that helps businesses and people thrive. We are dynamicproblem solvers and forward-thinking professionals who create significantimpact. Our collaborative culture is built on our shared values — respect,integrity, service and excellence — and we value the diverse perspectives,backgrounds and skillsets of our people. At CBRE, you have the opportunity tochart your own course and realize your potential. We welcome all applicants.

Benefits

• Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc.
• Internal advancement available after 6-month mark
• Work/life balance
• Competitive Pay

ApplicantAI Use Disclosure

Wevalue human interaction to understand each candidate's unique experience,skills, and aspirations. We do not use artificial intelligence (AI) tools tomake hiring decisions, and we ask that candidates disclose any use of AI in theapplication and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position is $150,000 annually and the maximum salary for the position is $155,000. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program. This role will provide the following benefits: 401(K), Dental insurance, Health insurance, Life insurance, and Vision insurance.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).

CBRE, Inc. is an Equal Opportunity and Affitative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)