Workplace Experience & Operations Lead

BSI; Oakland (CA); Sur place; USD 68 000 - 80 000; Plein temps

Avantages offerts par ce poste

Health and dental

401k plan

Life insurance

Paid holidays

Paid time off

Résumé du poste

BSI seeks a proactive Workplace Experience & Operations Specialist to support our San Jose office and help create a welcoming, well-organized workplace for employees, visitors, and clients.

The role blends office operations, employee engagement, and event coordination, partnering with the Regional Real Estate & Facilities team to support Oakland, Alameda, and other NorCal sites. You will own initiatives, improve the employee experience, and develop your skills in workplace operations.

Qualifications

• 1–3 years of relevant experience in workplace experience, office management, facilities coordination, hospitality, business operations, or similar service-focused role.
• Welcoming, personable, and professional approach with a genuine interest in creating a positive workplace experience.
• Strong organizational skills with the ability to manage multiple priorities independently.
• Experience coordinating office operations, vendors, workplace services, or employee-facing activities.
• Excellent communication and interpersonal skills for cross-team collaboration.
• Proactive, solutions-focused mindset with ability to identify needs and improvements.
• Creativity and enthusiasm for planning events and employee engagement.
• Attention to detail and commitment to safe, organized workplaces.
• Proficiency with Microsoft Office and comfort with learning ticketing and reporting systems.
• Ability to collaborate across teams and provide regional support.

Responsabilités

• Serve as primary contact for workplace needs, creating a welcoming experience for employees, visitors, and clients.
• Oversee daily office operations: inspections, meeting room readiness, supplies, mail, and upkeep.
• Coordinate facilities services: maintenance, cleaning, HVAC, access, and vendor relations.
• Manage workplace access and liaise with building management and service providers, including WeWork.
• Plan and coordinate employee engagement events and One BSI initiatives.
• Partner with internal teams to support events and regional projects across locations.
• Manage requests through the ticketing system with timely communication and resolution.
• Support safety, security, audits, and corrective actions with accurate records.
• Assist with improvement projects, relocations, and office refreshes.
• Maintain monthly workplace reporting on activities and improvements.
• Coordinate PO, invoices, supplies, and expenses with vendors and stakeholders.
• Identify opportunities to improve efficiency and employee experience.
• Provide regional support to other offices as needed.

Connaissances

Office operations

Event coordination

Employee engagement

Facilities coordination

Vendor management

Ticketing systems

Outils

Microsoft Office

Description du poste

BSI seeks a proactive Workplace Experience & Operations Specialist to support our San Jose office and help create a welcoming, well-organized workplace for employees, visitors, and clients.

The role blends office operations, employee engagement, and event coordination, partnering with the Regional Real Estate & Facilities team to support Oakland, Alameda, and other NorCal sites. You will own initiatives, improve the employee experience, and develop your skills in workplace operations.