Workplace Experience Manager (Plus Company) / NYC

Mekanism, Inc.; New York (NY); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Dental Insurance

Disability Insurance

Health Insurance

Life Insurance

Job summary

A creative agency in New York is looking for a Workplace Experience Manager to oversee office operations and hospitality. This role involves managing daily office functions, ensuring a welcoming environment for employees and clients, and coordinating events. The ideal candidate has 3–5+ years of experience in office management and a background in creative agencies. The position offers a salary range of $80,000 to $85,000 and requires in-office presence.

Qualifications

• 3–5+ years of experience in office management or high-level administrative roles.
• Previous experience within a creative agency or marketing firm is preferred.
• Exceptional communication and organizational skills.

Responsibilities

• Oversee daily functions to ensure seamless employee experience.
• Coordinate with vendors for office upkeep and readiness.
• Lead logistics for new hire arrivals and office events.

Skills

Office management experience

Interpersonal skills

Attention to detail

Adaptability under pressure

Technical proficiency in Google Workspace

Tools

Google Workspace

Microsoft Office

Job description

✓ Dental Insurance ✓ Disability Insurance ✓ Health Insurance ✓ Life Insurance

Description

Position: Workplace Experience Manager, New York (must be based in NY or open to relocation to be onsite)

Reports To: Finance & Business Operations Lead

At Plus Company, we unabashedly believe that anything is possible. Why? Because possibility is what powers the big dreams and limitless drive of an entrepreneur. And entrepreneurial agencies are what we’re made of. A whole network of them. We have 3,000 employees across 20 agencies and 12 countries in North America, Europe, the Middle East and the Asia Pacific. We believe in the power of entrepreneurial freedom and will encourage you to take risks as we empower your ideas. So, join us. And let’s become: Partners in Possibility.

Position Overview

The Workplace Experience Manager is a dual-impact role focusing on operational excellence and high-touch workplace hospitality. As the Workplace Experience Manager, you aren’t just running an office; you are the operational heartbeat for Plus Company, Citizen, We Are Very Social, and Mekanism.

This is a high‑visibility role that requires a "chameleon" approach to service. Each agency operates with its own unique DNA, workflow, and expectations. You will act as the strategic liaison between these groups, ensuring that while they share a physical space, their individual cultural identities and operational needs are met with precision. We are looking for a multitasker who thrives on the variety of supporting multiple creative leadership teams simultaneously.

You will oversee the daily functions of the New York office, ensuring a seamless experience for employees, clients, and visitors in a fast‑paced creative environment. This office serves 80+ employees. This role is 100% in office and reports directly to the Finance & Business Operations Lead.

Key Responsibilities

• Office Ownership & Standards: Own the physical office. Keep all spaces (work areas, mail room, conference rooms, kitchen, bathrooms) clean, organized & stocked.
• Office Maintenance: Jump in and handle things yourself whenever possible, reset rooms, tidy spaces, basic fixes, troubleshoot equipment, etc. Escalate when needed.
• Daily Oversight: Stay on top of the office throughout the day with regular walkthroughs. Don’t wait for issues to be reported.
• On‑the‑Floor Presence: Comfortable being hands on and moving around the office, not just behind a desk.
• Vendor & Building Coordination: Partner with building, cleaning staff and vendors to uphold high standards while filling in gaps as needed to maintain a polished, client‑ready environment.
• Budget & Expense Tracking: Support office budgets, order tracking and administrative expenses.
• New Hire Setup: Lead logistics for new hire arrivals, including workspace setup with IT, supplies, and building access.
• Security & Logistics: Manage visitor sign‑in procedures, employee notifications, and all incoming/outgoing mail and courier services.
• Space & Brand Management: Maintain a high‑functioning environment that respects the individual branding and confidential boundaries of each agency while fostering a cohesive overall workplace experience.

Hospitality & Event Coordination

• Conference Room & Meeting Readiness: Support conference room scheduling and make sure rooms are always set, clean, and ready to go (tech working, supplies stocked, etc.).
• Client & Guest Experience: Create a welcoming, high‑quality experience for anyone walking into the office.
• Cross‑Functional Coordination: Seamlessly manage competing priorities and "high‑traffic" periods across all four agencies, ensuring equitable distribution of resources, meeting space, and support services.
• Event Execution: Plan and run internal events (team lunches, town halls, celebrations, workshops) from setup to breakdown.
• Creative Input: Bring new ideas for events, food, and overall office experience. Seasonal touches, themed moments, and ways to keep things feeling fresh.
• Office Culture Support: Help create a positive, social office environment through thoughtful touches (snacks, coffee setup, celebrations, etc.).
• Kitchen & Common Area: Keep kitchens and common areas stocked, clean, and inviting. Take pride in how these spaces look and feel.
• Attention to Detail: Take pride in the little things. Presentation, cleanliness, timing, and overall flow all matter, whether it’s a client event or an internal gathering.

Qualifications & Skills

• Experience: 3–5+ years of experience in office management, workplace experience, or high‑level administrative roles.
• Industry Background: Previous experience within a creative agency or marketing firm is highly preferred.
• Technical Proficiency: Expert knowledge of Google Workspace, Microsoft Office, and modern office technology.
• Adaptability: A calm, tactful approach to problem‑solving under pressure.
• Communication: Exceptional interpersonal skills with a confident, engaging personality.
• Organization: Superior attention to detail and the ability to multitask in a high‑growth environment.

Pay Range: $80,000 - $85,000

EEO Statement

We are an equal opportunity employer and are subject to certain non‑discrimination and affirmative action record‑keeping and reporting requirements. We request your voluntary cooperation to assist us in meeting our legal obligations and in analyzing the effectiveness of our equal opportunity efforts. This information will not be used in reaching a hiring decision and will be kept confidential.

Voluntary Self‑Identification of Disability

We are a federal contractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. Completing this form is voluntary. Your answer is confidential and will not affect your application.