Workplace Experience Manager

Compass Group USA; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

ESFM USA in New York, NY, is seeking a Workplace Experience Manager to oversee the daily workplace environment and ensure a high-quality experience for occupants and visitors.

You will supervise front-of-house services, coordinate facilities and hospitality initiatives, and partner with clients to support a safe, efficient, and welcoming workspace while aligning with safety and sustainability standards.

Qualifications

• Strong customer-facing skills and experience in customer experience.
• Excellent communication with clients, service partners and internal teams.
• Solid analytical skills to interpret workplace data and metrics.
• Project management experience to plan and implement initiatives.
• Experience in workplace experience, facilities management, or hospitality is beneficial.
• On-site work in New York, NY and ability to manage multiple priorities.
• Strong problem-solving, attention to detail, safety, sustainability, and user experience.
• Associate or bachelor’s degree in business, facilities management, hospitality, or related field, or equivalent experience.

Responsibilities

• Oversee daily workplace environment and occupant experience.
• Supervise front-of-house services and workplace programs.
• Coordinate facilities and hospitality initiatives.
• Partner with clients to support a safe, efficient workspace.
• Gather feedback and analyze trends to drive improvements.
• Collaborate with cross-functional teams on projects.

Skills

Customer-facing

Communication

Analytical

Project management

On-site NY

Safety & sustainability

Education

Associate or bachelor’s degree (business / facilities management / hospitality)

Job description

Company Description

ESFM® USA is the corporate facilities management division of Compass Group USA, delivering integrated workplace solutions for leading organizations across life sciences, technology, oil & gas, manufacturing, and other markets. The company self-performs most hard and soft services, including facilities maintenance, ESG programming, lab support, cleaning, landscaping, workplace solutions, and managed services, to ensure consistent hospitality and high employee engagement. ESFM is recognized for industry-leading client retention and a strong commitment to “Creating Better Workplace Experiences” through safe, healthy, and sustainable environments. Supported by Compass Group’s extensive facilities management portfolio and more than 60,000 associates across thousands of client locations, ESFM offers a mission-driven culture focused on safety, innovation, sustainability, and elevated user experiences. The organization has earned multiple awards for sustainability, safety, and thought leadership, reflecting its ongoing commitment to excellence in facility operations.

Role Description

The Workplace Experience Manager is a full-time, on-site role based in New York, NY, responsible for overseeing the daily workplace environment and ensuring a high-quality experience for building occupants and visitors. This role manages front-of-house services and workplace programs, coordinates facilities and hospitality initiatives, and partners with clients to support a safe, efficient, and welcoming workspace. The Workplace Experience Manager monitors workspace utilization, gathers feedback, and analyzes trends to recommend improvements that enhance comfort, productivity, and engagement. Daily responsibilities include supervising service delivery partners, coordinating events and meetings, addressing occupant inquiries, and ensuring alignment with ESFM’s safety, sustainability, and customer experience standards. The role also collaborates with cross-functional teams on projects, communicates key updates to stakeholders, and supports continuous improvement of workplace processes and services.

Qualifications

• Candidates should possess strong customer-facing skills, including Customer Service and Customer Experience capabilities.
• Candidates should possess excellent Communication skills for collaborating with clients, service partners, and internal teams.
• Candidates should possess solid Analytical Skills to interpret workplace data, monitor performance metrics, and identify opportunities for improvement.
• Candidates should possess Project Management skills to plan, coordinate, and implement workplace initiatives and service enhancements.
• Relevant experience in workplace experience, facilities management, hospitality, or corporate services is beneficial.
• Ability to work on-site in New York, NY and manage multiple priorities in a fast-paced environment.
• Strong problem-solving skills, attention to detail, and a focus on safety, sustainability, and user experience.
• Associate or bachelor’s degree in business, facilities management, hospitality, or a related field, or equivalent experience.