Facilities Operations Supervisor — Hospitality & Workplace Experience

Compass Group USA; Clark (NJ); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

FSAs

Personal Leave

Job summary

Compass Group USA, operating through ESFM, is seeking an Operations Facilities Supervisor to deliver an exceptional workplace experience by combining hospitality with operational excellence. The role partners with the Business Services Manager to coordinate daily operations, supervise the janitorial team, and manage facilities moves to enhance employee and guest experiences.

Responsibilities include overseeing soft services, building strong client relationships, and driving service standards

Qualifications

• Prior Facilities Management experience within the Business & Industry sector or hospitality leadership experience.
• Strong client relationship management and customer service skills.
• Demonstrated leadership abilities including staffing, recruiting, employee development, coaching, and team relations.
• Ability to effectively manage multiple priorities while maintaining exceptional service standards.
• Experience managing Soft Services, including janitorial operations.

Responsibilities

• Coordinate daily workplace operations and oversee soft service vendors.
• Directly manage janitorial team and Facilities Attendants, ensuring consistent service delivery.
• Oversee workplace moves and changes; identify opportunities to enhance employee and guest experience.
• Partner with Facilities Attendants and service providers to coordinate preventive maintenance and repairs.
• Ensure facilities operate safely, reliably, and to established standards.

Skills

Facilities Management

Leadership

Customer service

Operations coordination

Job description

Compass Group USA, operating through ESFM, is seeking an Operations Facilities Supervisor to deliver an exceptional workplace experience by combining hospitality with operational excellence. The role partners with the Business Services Manager to coordinate daily operations, supervise the janitorial team, and manage facilities moves to enhance employee and guest experiences.

Responsibilities include overseeing soft services, building strong client relationships, and driving service standards