Workplace Exp Manager

CBRE; Santa Clara (CA); On-site; USD 100,000 - 125,000; Full time

Benefits offered by this job

401(K)

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

CBRE is seeking a Workplace Experience Manager in Santa Clara to supervise staff delivering concierge, reception, meetings, and admin duties. You will guide performance, develop teams, and maintain strong client relationships while ensuring efficient, compliant service delivery.

Reqs include a Bachelor's degree (or equivalent) with 3–5 years in staffing, training, and performance management. Strong MS Office skills and organizational abilities are essential.

Qualifications

• Bachelor's degree preferred; combination of education and experience weighed.
• Experience in staffing, training, coaching, and performance management.
• Ability to convey performance expectations and address issues.
• Leadership skills to drive quality, efficiency, and effectiveness.
• In-depth knowledge of Microsoft Office products (Word/Excel/Outlook).
• Strong organizational skills with inquisitive mindset.

Responsibilities

• Supervise employees; conduct training, evaluations, and coaching.
• Coordinate daily team activities; set schedules and deadlines.
• Build and maintain client relationships; negotiate priorities.
• Ensure efficient, consistent team support and suggest process improvements.
• Identify training needs and ensure safety standards are followed.
• Develop vendor partnerships and manage service contracts.
• Oversee third-party programs like catering, events, and transport.
• Lead by example and align with CBRE RI SE values.
• Apply disciplinary knowledge to achieve department objectives.
• Troubleshoot day-to-day issues within systems and processes.

Skills

Leadership

Staffing & Recruiting

Training & Development

Coaching

Client Relationship Management

Communication

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

About The Role

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties.

About The Role

As a CBRE Workplace Experience Manager, you will be responsible for managing employees that oversee the delivery of workplace experience services. Examples of services include Concierge, Reception, Meeting & Event Management, and administrative office duties. This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• Provide formal supervision to employees. Monitor the training and development of staff. Conduct performance evaluations and coaching. Oversee the recruiting and hiring of new employees.
• Coordinate and manage the team's daily activities. Establish work schedules, assign tasks, and cross-train staff. Set and track staff and department deadlines. Mentor and coach as needed.
• Build and maintain a trusted client relationship. Negotiate with clients, partners, and associates to resolve conflicting priorities.
• Ensure support provided by the team is efficient and consistent. Suggest process improvement efforts on a regular basis. Assist with developing strategic solutions.
• Assess technological and training needs for Workplace Experience teams and clients. Always follow safety standards with employees, clients, and vendors.
• Develop vendor partnerships with the intention of cost saving efforts. Manage negotiations for contract services. Confirm that all vendors have current proof of insurance and contractual documentation.
• Oversee programs ran by third party vendors. This includes food delivery, organizing events, providing transportation, or mail distribution. Ensure all invoices for business services billed.
• Ensure support provided by the team is efficient and consistent.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Influence parties of shared interests to reach an agreement.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues which may or may not be evident in existing systems and processes.

What You’ll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Experience in the areas of staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Extensive organizational skills with a strong inquisitive mindset.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the position is $100000 annual and the maximum salary for the position is $125000 annual. The compensation offered to a successful candidate will depend on their skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.

This role will provide the following benefits:

• 401(K)
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).