Workplace Experience & Hospitality Coordinator

rsm; Harrisburg (Dauphin County); On-site; USD 42,000 - 66,000; Full time

Job summary

RSM is seeking a Workplace Experience Support Specialist to help manage daily office operations, visitor experiences, safety, hospitality, and facilities coordination at the Harrisburg location. You will act as a liaison with building management and vendors to keep the space safe, clean, and well-maintained.

The role involves handling reception duties, addressing maintenance issues, processing invoices, and supporting onboarding for new hires.

Qualifications

• Experience supporting office operations and facilities is preferred.
• Experience handling visitor management and reception duties.
• Ability to coordinate with building management and vendors.

Responsibilities

• Coordinate with building management to handle security, safety, and maintenance needs.
• Reconcile monthly parking and services billing from landlords.
• Conduct daily location walk-throughs and address maintenance issues.
• Follow the workplace experience playbook for services and procedures.
• Solicit bids from internal and external vendors and present for review.
• Maintain office space equipment, furniture, and supplies, and manage repairs.
• Audit service invoices and process payments.
• Manage inventory and procurement of office supplies.
• Assist with onboarding and offboarding processes, and return assets.
• Monitor ServiceNow for requests and fulfill them timely.

Skills

Visitor management

Facilities coordination

Vendor management

Billing reconciliation

Office operations

Tools

ServiceNow

Job description

RSM is seeking a Workplace Experience Support Specialist to help manage daily office operations, visitor experiences, safety, hospitality, and facilities coordination at the Harrisburg location. You will act as a liaison with building management and vendors to keep the space safe, clean, and well-maintained.

The role involves handling reception duties, addressing maintenance issues, processing invoices, and supporting onboarding for new hires.