Workplace Experience Coordinator - Philadelphia, PA

CBRE; Philadelphia (Philadelphia County); On-site; USD 36,000 - 48,000; Full time

Job summary

CBRE is seeking a Workplace Experience Coordinator in Philadelphia to deliver world-class customer service to employees and visitors of a designated building.

You will be the first point of contact, greet guests, handle passes, answer calls, arrange events, coordinate services, and support security procedures.

Qualifications

• 3–4 years of front desk, concierge, customer service or hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend instructions, memos and ask clarifying questions.
• Comfortable meeting and engaging with new people with a warm demeanor and empathy.
• Strong verbal and written communication and attention to detail.
• Ability to stand, walk, and lift up to 40 lbs.

Responsibilities

• First point of contact for all those entering the facility.
• Answer the telephone professionally and create presentations.
• Arrange and confirm recreational, dining, and business activities.
• Manage janitorial or maintenance work orders; coordinate workplace services.
• Acknowledge inquiries or complaints and provide solutions.
• Organize and manage on-site events, including setup and teardown.
• Follow security and emergency procedures; coordinate with vendors.
• Explain detailed information within the team and follow directions.
• Solve straightforward problems using existing procedures with limited discretion.

Skills

Front desk experience

Customer service

Hospitality experience

Education

HS Diploma or GED or Equivalent Experience

Job description

About The Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

HS Diploma Or GED Or Equivalent Experience Required.

• A minimum of 3-4 years of front desk, concierge, customer service, or other hospitality experience.
• Open and flexible work schedules.
• Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees.
• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs.

Why CBRE?

A culture of respect, integrity, service, and excellence crafts our approach to every opportunity!

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).