Workplace Experience Coordinator onsite in Cambridge, MA

CBRE; Cambridge (MA); On-site; USD 50,000 - 60,000; Full time

Job summary

CBRE in Cambridge, MA is seeking a Workplace Experience Coordinator responsible for delivering world-class customer service to employees and guests in a designated building. This fully onsite, Mon-Fri role focuses on greeting visitors, handling passes, coordinating facilities requests, and supporting events.

You will answer phones professionally, arrange activities, manage service tickets, and liaise with vendors while adhering to security procedures.

Qualifications

• High School Diploma or GED with up to 2 years of related experience.
• Ability to follow basic work routines and standards.
• Ability to lift up to 50 lbs.
• Flexibility to work overtime as needed.
• Strong communication and organizational skills.

Responsibilities

• Greet visitors and guests at the facility and issue passes in line with security protocols.
• Answer calls professionally and assist with information and small presentations.
• Coordinate recreational, dining, and business activities for requestors.
• Manage janitorial or maintenance work orders and support mail, supplies, and onboarding.
• Address inquiries and provide solutions in a customer-service driven manner.
• Organize on-site events, including space setup, teardown, and supplies delivery.
• Follow property-specific security and emergency procedures and report issues.
• Coordinate with vendors providing workplace services or goods.
• Explain information clearly within the team and follow manager directions.
• Apply existing procedures to solve straightforward problems with limited discretion.

Skills

Communication skills

Organizational skills

Lift up to 50lbs

Overtime flexibility

Follow routines

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, Outlook)

Word

Excel

Outlook

Job description

About The Role

As a CBRE Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

This is a fully onsite role M-F in Cambridge, MA.

What You’ll Do

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Manage janitorial or maintenance work orders as needed. Coordinate and execute workplace services including mail, office supply services, and onboarding.
• Acknowledge inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Organize and manage on-site events. This includes securing event space, set up and tear down of the room, and delivery of supplies.
• Follow property-specific security and emergency procedures. Notify appropriate parties to ensure the safety of all individuals in the building.
• Coordinate with vendors who supply services or goods to the workplace.
• Explain detailed and/or complicated information within the team. Follow specific directions as given by the manager.
• Impact through clearly defined duties, and methods and tasks are described in detail. Use existing procedures to solve straightforward problems while having a limited opportunity to exercise discretion.

What You’ll Need

• High School Diploma or GED with up to 2 years of job-related experience.
• Ability to follow basic work routines and standards in the application of work.
• Ability to lift up to 50lbs.
• Flexibility to work some overtime as needed.
• Communication skills to exchange straightforward information.
• Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with an inquisitive mindset.

AboutCBRE

Whenyou join CBRE, you become part of a global leader in commercial real estate andinvestment services that help businesses and people thrive. We are dynamicproblem solvers and forward-thinking professionals who create significantimpact! Our collaborative environment is built on our shared values - respect,integrity, service, and excellence - and we value the varied perspectives,backgrounds, and skills of our people. At CBRE, you have the opportunity tochart your own course and realize your full potential!

Disclaimer

Applicantsmust be currently authorized to work in the United States without the need forvisa sponsorship now or in the future.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training and experience. The compensation range is about $50,000-$60,000 annual base salary based on experience. The compensation offered to a successful candidate will depend on the candidate’s skills, qualifications and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).