Lead Workplace Experience Coordinator

CBRE; San Francisco (CA); On-site; USD 65,000 - 69,000; Full time

Job summary

CBRE Lead Workplace Experience Coordinator delivers world-class customer service to employees and visitors in a designated building. You’ll manage on-site events, space setup, furniture configuration, signage, and post-event resets to ensure a seamless experience for attendees.

Responsibilities include organizing conference rooms and shared spaces, coordinating internal moves and seating changes with vendors, handling workplace requests, monitoring procurement and safety protocols, and coaching

Qualifications

• High School Diploma or GED with 2-3 years of job-related experience.

Responsibilities

• Conduct regular floor walks to provide a welcoming presence and support employee needs.
• Oversee office supply inventory and procurement, monitoring stock levels and coordinating orders.
• Coordinate and execute on-site events across the campus including space setup and decor, ensuring a seamless attendee experience.
• Organize, prepare, and reset conference rooms and shared spaces to align with client standards.
• Adhere to safety, security, and emergency protocols and serve as a designated EHS Hero.
• Manage soft-services facilities requests and coordinate moves, seating changes, and floor audits.
• Coordinate internal moves and seating changes with vendors and cross-functional teams.
• Act as primary contact for Workplace Experience requests submitted via internal ticketing systems.
• Create customized client materials following brand guidelines.
• Lead by example, coach coordinators, and ensure alignment to standards and service expectations.
• Lead the Workplace Experience Coordinator team in logistics and service delivery for client initiatives and events.
• Resolve complex operational challenges and provide clear solutions to leadership.

Skills

MS Office

Organizational skills

Problem-solving

Communication

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

About The Role

As a CBRE Lead Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

As a CBRE Lead Workplace Experience Coordinator, you'll be responsible for delivering a world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do

• Conduct regular floor walks to provide an approachable, welcoming presence and proactively support employee needs throughout the workplace.
• Oversee office supply inventory and procurement through MyBuy/Coupa, proactively monitoring stock levels, coordinating orders and deliveries, tracking purchasing activity, and ensuring compliance with client procurement processes and budget expectations.
• Coordinate and execute all on-site events across the campus including space setup, furniture configuration, signage placement, décor elements, supply management, and post-event resets, ensuring a seamless experience for attendees.
• Organize, prepare, and reset conference rooms and shared spaces such as terraces, maintaining a clean and functional environment that aligns with client standards.
• Adhere to property-specific safety, security, and emergency protocols, escalating to the appropriate parties as needed. Serve as designated EHS Hero to reinforce a culture of safety within the workplace.
• Manage soft-services facilities requests, including furniture moves, workstation adjustments, monitor/technology placement, and floor condition audits — escalating MEP-related needs to the appropriate technical teams.
• Coordinate internal moves and employee seating changes, partnering with vendors and cross-functional teams to ensure accurate logistics, communication, and program compliance.
• Act as a primary point of contact for Workplace Experience requests submitted via internal ticketing systems, ensuring prompt service delivery and clear follow-through to resolution.
• Create customized client materials that follow brand guidelines.
• Lead by example and model behaviors that are consistent with CBRE RISE values. Guide team through the application of basic knowledge of practices and procedures. Work to build consensus.
• Support the Supervisor in developing and coaching Coordinators, ensuring alignment to operational standards, customer service expectations, and workplace procedures.
• Lead the Workplace Experience Coordinator team in the execution of logistics and service delivery for client initiatives, events, and cross-functional workplace projects.
• Resolve complex operational challenges by analyzing issues, applying sound judgment, and recommending solutions that enable the team to meet service objectives efficiently and effectively.
• Provide reception coverage and support front-desk service delivery as needed to ensure continuity of operations and a consistent guest experience.
• Vendor Management.
• Own and coordinate workplace data collection, validation, and reporting processes, translating operational data into clear presentations and actionable insights for leadership while identifying trends and opportunities for service improvement.
• Coordinate facilities-related activities across the workplace, proactively identifying operational issues, prioritizing service needs, partnering with Facilities teams and vendors, and tracking corrective actions through completion while communicating impacts and updates to key stakeholders.
• Conduct routine facility condition assessments and audits to identify recurring issues, workplace deficiencies, and opportunities for preventive action, documenting findings and partnering with the appropriate teams to drive timely resolution.

What You’ll Need

• High School Diploma or GED with 2-3 years of job-related experience.
• An established understanding of work routines and standards and applying skills and knowledge in a range of processes, procedures, and systems are required.
• Requires intermediate problem-solving skills with the capacity to review and select solutions from available options without supervisory approval.
• Ability to explain detailed and complicated information within the team in a clear and concise manner.
• Advanced knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Strong organizational skills with a robust inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the Lead Workplace Experience Coordinator position is $65,000 annually [or $31.25 per hour] and the maximum salary for the Lead Workplace Experience Coordinator position is $69,000 annually [or $33.17 per hour]. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [e-mail] or via telephone at [phone] (U.S.) and [phone] (Canada).