Workplace Experience Associate

CBRE Group, Inc.; Cleveland (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

CBRE Group, Inc. is seeking a Workplace Experience Associate to deliver outstanding customer service to employees and visitors in a designated building. You will be the first point of contact, greet guests, issue passes, and escort them as needed, while maintaining security and a welcoming atmosphere.

You will also support the team with meeting coordination, office supplies, and data-driven problem solving, contributing to a smooth, productive workplace.

Qualifications

• High School Diploma or GED with 3-4 years of related experience.
• Strong knowledge of Microsoft Office products (Word, Excel, Outlook).
• Advanced organizational skills with an inquisitive mindset.

Responsibilities

• First point of contact for all visitors; greet, issue passes, and escort as needed.
• Answer calls professionally; create presentations and speak to groups.
• Coordinate recreational, dining, and business activities for requestors.
• Approve maintenance work orders and liaise with vendors or staff.
• Resolve inquiries and provide solutions in a customer-service manner.
• Support team with office supplies, meeting coordination, and equipment care.
• Ensure materials follow brand guidelines and follow security procedures.
• Deliver new hire orientation, training, and coaching; present to groups.
• Analyze data to identify problems and suggest improvements.

Skills

Customer service

Communication

Organizational skills

Problem solving

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

About the Role:

As a CBRE Workplace Experience Associate, you will be responsible for delivering world-class customer service experience to employees and guests of a designated building.

This job is part of the Workplace Experience function. They are responsible for providing world-class customer service to the clients and visitors of a designated building.

What You’ll Do:

• First point of contact for all those entering the facility. Greet them with a friendly and welcoming demeanor. Issue visitor and parking passes and follow security protocols. Escort visitors to the proper location.
• Make a memorable first impression by answering the telephone in a professional manner. Create presentations and speak to various-sized groups.
• Arrange and confirm recreational, dining, and business activities on behalf of the requestor.
• Approve janitorial or maintenance work orders as needed. Address issues with vendors or staff as needed.
• Resolve inquiries or complaints from employees, guests, and co-workers. Provide solutions in a professional customer service-driven manner.
• Oversee support for the team as directed including office supply management, meeting coordination, and equipment care.
• Review customized client materials to ensure they follow brand guidelines.
• Follow property-specific security and emergency procedures. Notify management to ensure the safety of all individuals in the building.
• Deliver new hire orientation, training, and coaching. Create presentations and speak to various-sized groups.
• Follow specific directions as given by the manager and work under minimal supervision.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Evaluate and communicate unusual and/or complex content in a concise and logical way.

What You’ll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Advanced organizational skills with an inquisitive mindset.
• Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Why CBRE?

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.