Workplace Experience Coordinator

TPI Global Solutions; San Francisco (CA); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company in staffing and office administration is seeking a Workplace Experience Coordinator for a long-term contract in San Francisco. This role involves managing in-office experiences, event coordination, and hospitality services to enhance employee engagement and satisfaction. Candidates should have substantial experience in hospitality and workplace operations, excellent communication skills, and the ability to work effectively in a dynamic environment.

Qualifications

• 2+ years of experience in Hospitality and/or Workplace Operations.
• Proactive self-starter with minimal supervision.
• Ability to handle multiple tasks effectively.

Responsibilities

• Oversee reception and visitor check-in to ensure a welcoming atmosphere.
• Manage event coordination and logistics for meetings.
• Address employee requests and coordinate with building management.

Skills

Excellent customer service skills

Strong organizational skills

Excellent communication skills

Proficient in Google Suite

Ability to work in a flexible environment

Job description

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Job Title: Workplace Experience Coordinator | In-Office

Duration: Long Term Contract

Responsibilities:

Managing In-Office Experience: Oversee reception and visitor check-in, serving as the primary point of contact for employees and visitors, ensuring a great first impression with a warm and welcoming atmosphere. Provide access assistance, including managing security protocols.

Event and Meeting Coordination: Serve as a contact point for offsites, events and meetings, managing setup requirements, and providing hands-on support for events, room configurations and deliveries.

Hospitality Services: Manage meal coordination for employees, including daily lunch catering, special dietary requests, and meal ordering for meetings and events. Oversee the stocking of snacks and beverages. Collaborate with vendors and providers to ensure high-quality service delivery.

Managing Workplace Operations: Address employee requests in coordination with property management, conducting regular office audits, and ensuring all facilities issues are promptly resolved. Coordinate with building management to ensure quality services, compliance with lease obligations, and collaborate with IT, AV, and Security departments for any operational needs.

Employee Experience & Support Services : Monitor and respond to tickets, emails, Slacks, and calls, routing requests appropriately. Assist with or manage special projects as needed, contribute ideas to enhance team productivity, efficiency, and service quality, and ensure the accuracy, production, and retention of key program materials.

Requirements:

• 2+ years of experience in Hospitality and/or Workplace Operations.
• Excellent customer service skills with a pleasant and calm demeanor.
• Previous experience with event assistance and coordination.
• Broad knowledge of Workplace Operations policies and procedures.
• Ability to work in a flexible, positive, and team-oriented environment, embracing process improvement.
• Strong organizational and multitasking skills.
• Proactive self-starter with minimal supervision.
• Excellent communication skills (verbal and written).
• Proficient in Google Suite.
• Ability to be in-office daily.
• Capable of walking, standing, kneeling, and carrying objects up to 50 lbs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Job function

  Customer Service

• Industries

  Staffing and Recruiting and Office Administration

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