Workplace Experience Coordinator

Brobston Group; New York (NY); On-site; USD 25,000 - 27,000; Full time

Job summary

Ferragamo is seeking a Mailroom Coordinator in New York to ensure smooth inbound/outbound mail flow, shipments, and office operations. The role supports brand image standards and coordinates with building services to maintain a high-quality work environment.

The position involves managing vendor invoices, sustainability data, and general administrative tasks within a fast-paced, luxury fashion setting.

Qualifications

• Minimum of one year mailroom or similar experience.
• Excellent communication skills.
• Detailed oriented and highly organized.
• Computer skills – email, postal and shipping systems.
• Flexible, trustworthy, able to work in fast-paced environment.
• Professional demeanor, team player and ability to work independently.

Responsibilities

• Sort and distribute inbound/outbound mail.
• Prepare domestic and international shipments.
• Coordinate messenger deliveries & sample shipments.
• Monitor shipping costs & postage compliance.
• Maintain shipment logs & SOP documentation.
• Distribute company communications.
• Maintain common areas and restock supplies.
• Event/catering setup and breakdown.
• Coordinate with Cushman & Wakefield for building services.
• Minor repairs & facilities troubleshooting.
• Act as NY/NJ facilities point of contact.
• Support Brand Image standards throughout the day.
• Vendor invoicing and sustainability data compilation.
• Supply ordering systems management.
• Cost-savings process review.
• Email coordination & documentation.
• Ad hoc reporting & special projects.

Skills

Communication

Organizational skills

Detail oriented

Team player / Independent

Tools

Email systems

Shipping software

Job description

At Ferragamo, we're more than just building a Brand. We are redefining luxury fashion.

Committed to evolving and innovating sustainably, we bring a unique blend of elegance and modernity that has always defined us. We make our clients feel energized, surprised, and valued. All with an unwavering passion for Italian craftsmanship.

And you’re more than just joining a Team.

We are proud of our inspiring and engaging spirit. In each of our stores around the world, you will find passionate, positive, and empathetic colleagues creating lasting impressions for life. Together, we drive excellence and innovation, while taking responsibility for our decisions. We win together with Passion. Thinking and succeeding as one team.

Let’s Evolve Iconic and create the next exciting chapter.

About Us:

Founded in 1927 by Salvatore Ferragamo, the Group is a key player in the global luxury industry, known for its expert craftsmanship and exquisite range of shoes, leather goods, apparel, silk products and accessories. Our dynamic team, consisting of approximately 3,800 committed professionals, is based across our Florence Headquarters and regional offices around the world and also extends to around 400 directly operated stores throughout Europe, the Americas and Asia. Our creations are more than just unique and exclusive – they embody the heritage and savoir-faire that are the hallmarks of our Brand.

Ferragamo is certified as a Great Place to Work (learn more about the certification here (https://www.greatplacetowork.com/certified-company/1000598#:~:text=82%25%20of%20employees%20at%20Ferragamo,a%20typical%20U.S.-based%20company.&text=Source:%20Great%20Place%20To%20Work%C2%AE%202021%20Global%20Employee%20Engagement%20Study.&text=When%20you%20join%20the%20company%2C%20you%20are%20made%20to%20feel%20welcome)).

Position Summary:

The Mailroom Coordinator will facilitate the flow of large volume inbound and outbound packages, inter-office mail, and supplies in the New York Office. This position is also responsible for the broader coordination of general care and maintenance in accordance with the Brand Image for the New York Office throughout the day.

Mailroom & Shipping Operations – 40%

Core logistics flow management:

• Sorting and distributing inbound/outbound mail
• Preparing domestic & international shipments (FedEx, UPS, USPS)
• Coordinating messenger deliveries & sample shipments
• Monitoring shipping costs & postage compliance
• Maintaining shipment logs & SOP documentation
• Distributing company communications

Facilities & Office Operations – 40%

Physical office upkeep and brand environment management:

• Maintaining common areas (conference rooms, pantry, showrooms, copy areas)
• Restocking office & canteen supplies (NY + NJ)
• Event/catering setup and breakdown
• Coordinating with Cushman & Wakefield for building services
• Minor repairs & facilities troubleshooting
• Acting as NY/NJ facilities point of contact
• Supporting Brand Image standards throughout the day

Administrative / Vendor / Reporting – 20%

Desk-based coordination and analysis:

• Vendor invoicing (Nespresso, ODP, Uline, Amazon, etc.)
• Sustainability data compilation (55 stores × 12 months reporting)
• Supply ordering systems management
• Cost-savings process review
• Email coordination & documentation
• Ad hoc reporting & special projects

Requirements

• Minimum of one-year mailroom or similar experience.
• Excellent communication skills.
• Detailed oriented and possess excellent organizational skills.
• Computer skills – email, postal and shipping systems.
• Flexible, trustworthy, able to work in fast-paced environment.
• Professional demeanor, team player and ability to work independently.
• No cellphones in the showrooms at any time.

Essential Functions

• Please see “requirements” above.
• Physical requirements: This position involves constant moving, walking, talking, hearing, reaching, grabbing, sitting; may occasionally involve stooping, kneeling, crouching and climbing step stools and ladders.
• May involve lifting at least of 25 - 75 lbs.
• Regular and reliable attendance, normally on a 5-day-a-week, full-time schedule.

Compensation: 25.00 to 26.00 (USD) Annually