Workplace Experience Ambassador

Jones Lang LaSalle Incorporated; San Jose (CA); On-site; USD 59,000 - 64,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical, Dental & Vision

Paid parental leave at 100% of salary

Paid Time Off and Company Holidays

Early access to earned wages through “

Job summary

Jones Lang LaSalle Incorporated is seeking a Workplace Experience Ambassador in San Jose, CA. The role focuses on delivering superior customer service, supporting daily workplace needs, and coordinating events to foster a positive environment for employees and visitors.

The position requires strong communication, organization, and adaptability, with a schedule Monday–Friday 9:00 AM–5:30 PM and on-site work in San Jose. Visa sponsorship is not available.

Qualifications

• Proven experience in a customer service or hospitality role.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Familiarity with workplace technology and policies.

Responsibilities

• Serve as welcoming first point of contact for employees and guests.
• Assist with room bookings, equipment requests, and IT coordination.
• Coordinate workplace events and meetings, including setup and catering.
• Maintain and tidy common areas and amenities.
• Communicate updates and health/safety procedures to staff.

Skills

Customer service

Hospitality experience

Interpersonal skills

Organizational skills

Education

High school diploma

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Experience Ambassador-JLL

What this job involves:

The Workplace Experience Ambassador plays a crucial role in creating a positive and engaging workplace environment for employees and visitors alike. This role involves providing exceptional customer service, fostering community and collaboration, and supporting the everyday initiatives that keep a workplace running smoothly for everyone who relies on it. At JLL, we are collectively shaping a brighter way — for our clients, ourselves, and our fellow employees — and this role brings that mission to life in every interaction, from a warm welcome at reception to the small details that make someone's workday easier. We believe the most effective teams are built when everyone is empowered to thrive, and as a Workplace Experience Ambassador, you'll help create the conditions for that to happen every day, acting as a knowledgeable, approachable point of contact who ensures the workplace meets the needs of occupants and stakeholders alike.

What your day-to-day will look like:

• Serve as the welcoming first point of contact—greeting visitors, managing access control and registration, and handling calls—while providing attentive, professional customer service to employees and guests
• Support employees with everyday workplace needs such as room bookings, equipment requests, and IT coordination, acting as a go-to resource for workplace policies and procedures
• Coordinate and execute workplace events, meetings, and activities, including room setup, catering, and audiovisual support
• Maintain workplace amenities—break rooms, lounges, wellness rooms, and collaborative spaces—ensuring they remain clean, orderly, and fully functional
• Share workplace announcements and updates through email, newsletters, and digital signage, keeping employees informed and connected
• Uphold health and safety protocols, including proper equipment use, emergency procedures, and incident reporting
• Build community through social and team-building activities, wellness programs, and recognition initiatives, while identifying opportunities to improve the overall workplace experience

Required qualifications:

• High school diploma or equivalent; additional certification or coursework in customer service, business, or a related field is a plus
• Proven experience in a customer service or hospitality role, ideally within a corporate or commercial real estate environment
• Excellent interpersonal and communication skills, with the ability to build relationships and connect with diverse individuals
• Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment
• Comfortable navigating workplace technology tools, equipment, and software

Preferred qualifications:

• Professional, approachable demeanor with the ability to represent the workplace positively
• Flexibility to adapt to changing work demands and schedules, including occasional evenings or weekends to support events
• Knowledge of health, safety, and security protocols applicable to the workplace
• Basic familiarity with office equipment, operations, and administrative tasks
• Strong problem-solving skills with the ability to address and resolve workplace-related issues
• Genuine passion for fostering a positive work environment and promoting employee engagement and morale

Schedule: M-F 9:00AM-5:30PM

Location: San Jose, CA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

59,400.00 – 64,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –San Jose, CA

Job Tags:

Guest Service

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle(“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.