Site Experience Coordinator

Jones Lang LaSalle Incorporated; Seattle (WA); On-site; USD 46,000 - 52,000; Full time

Benefits offered by this job

401(k) plan with company matching

Medical, Dental & Vision Care

Parental leave

Paid Time Off

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking a Site Experience Coordinator in Seattle to elevate guest experiences and manage front-of-house operations.

You will greet guests, serve as the information hub, handle data and badges, assist with on-site events, and help meet facility KPIs while maintaining security and hospitality standards. The role is on-site with standard Monday–Friday hours and full benefits.

Qualifications

• At least two years of customer service experience, preferably in hotels, resorts, retail, fine dining, luxury guest service environments, or tech corporate offices.
• Proficient in Google Suite, with the ability to adapt to new processes and systems.
• Excellent organization and communication skills in English.
• Ability to perform minimal physical activity such as walking and carrying small packages.
• Confidence to enforce security policies with professionalism while maintaining high service levels.

Responsibilities

• Elevate the guest journey with personalized greetings and attentive service, creating memorable brand experiences.
• Serve as the central information hub connecting employees, visitors, and vendors to resources and answers.
• Input and manage data, track visitors, and use dashboards to generate data-driven insights.
• Assist with badge management, onboarding, offboarding, and inventory of security items.
• Support onsite events, check-ins, and guest arrival experiences.

Skills

Customer service

Communication

Hospitality mindset

English proficiency

Microsoft Google Suite

Tools

Dashboard platforms

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Site Experience Coordinator at JLL!

Every day, we set the standard for hospitality service and pride ourselves on delivering excellence in the care and comfort of every guest that we interact with.

Our Site Experience Coordinators embody the hospitality standards and set the tone in delivering services graciously and thoughtfully every day.

What this job involves:

• Elevate the guest journey through personalized greetings and attentive service, transforming routine arrivals into memorable brand experiences.
  • Greet guests upon arrival with a warm and sincere welcome.
  • Consistently offer professional, friendly and engaging service.
  • Provide personalized, anticipatory service that focuses on quality of interaction and delivering white glove experience rather than transactional processing.
  • Serve as the central information hub of our offices, connecting employees, visitors, and vendors to the right resources, departments, or answers.
• Demonstrate confidence, professionalism, responsiveness and exceptional customer service skills.
  • Hospitality mindset dedicated to creating frictionless, high quality experiences for clients and guests.
  • Act as a liaison between clients, guests, and other onsite partners to ensure seamless customer experience.
• Embody and Master our Reception Service Standards
  • A sincere willingness to provide service to clients, guests, vendors, and peers.
  • Handle guest concerns in person, over the phone, or via emails/tickets and offer assistance and resolution promptly and graciously.
  • Self-accountability on the hospitality and experience standards, and participate in hospitality audits conducted by the management team.
• Data input and management
  • Ensure proper registrations and tracking of all visitors, including vendors, visiting employees and guests as outlined by specifications.
  • Utilize dashboards and platforms to generate valuable data driven insights regarding guest volume and facility usage.
  • Record, manage, and organize various data as needed (ex. parking and vehicle logs, security access cards, vendor sign in, badging access, building management ticketing system, etc.)
• Physical Security & Access Support
  • Issue employee badges following the proper security procedures.
  • Assist with tracking employee badge on-boarding/off-boarding processes.
  • Support badge management regarding inventory and returns.
  • Support security and emergency service protocols within the scope of team expectations.
• Event support and arrival experience
  • Support onsite events through organized check-ins & badging.
  • Provide a hospitality-focused arrival experience for all external and event guests.
  • Support the facilitation of office events and pop-ups.
• KPIs & Performance
  • Support the annual management plan by accomplishing key performance indicators as identified by management.
  • Meet all goals and objectives assigned to you to the best of your ability as identified by management.
• Perform other facility management assignments as described by the management team and/or client.
  • Act as triage point for facility management issues
  • Manage incoming and outgoing courier and other packages or mail as required.
  • Work closely with team members and cross-functional partners to coordinate smooth and efficient handling of guest requests, resolutions, and seamless client experience.

Sound like you? To apply you need to possess:

• The ideal candidate will have at least two years of customer service related experience, preferably from hotels, resorts, retail, fine dining restaurants, luxury guest service environments, or tech corporate offices.
• Proficient in Google Suite, with the flexibility to quickly adapt to new processes and systems implemented by management.
• Excellent organization and communication skills, both oral and written, proficiency in English required.
• Ability to perform minimal physical activity such as walking and carrying small packages.
• Confidence to enforce security policies and manage friction points (e.g. unannounced vendors, etc.) while maintaining a high level of professionalism and customer service

Shift Schedule and Days Off: Monday-Friday: 8:30am-5:00pm

Primary Work Location: Seattle, WA

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

45,800.00 - 52,000.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location: On-site - Seattle, WA

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

If you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information.If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.

Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.