Workplace Experience Ambassador

Jones Lang LaSalle Incorporated; Webster (TX); On-site; USD 42,000 - 51,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated seeks a Workplace Experience Ambassador in Webster, TX to enhance client environments and deliver hospitality-driven service. You’ll greet guests, manage front desk operations, and act as a trusted liaison across teams.

The role emphasizes proactive communication, problem solving, and leveraging AI tools to improve operations and guest experiences in a fast-paced workplace setting.

Qualifications

• 2-3 years in hospitality or similar client-facing service delivery roles
• Proficiency with Windows-based Office software and ability to learn AI tools
• Strong interpersonal and written communication skills with diverse stakeholders
• Vendor management experience coordinating with service partners for seamless delivery
• Ability to stay composed and discreet under pressure in a fast-paced environment

Responsibilities

• Welcome guests and employees at reception for a minimum of two hours daily with warm, professional greetings and badge/orientation tasks
• Conduct floor walkthroughs to assess workspace conditions and ensure brand standards; identify service gaps
• Serve as the primary contact for client inquiries, troubleshooting issues and responding within one business day
• Perform routine service delivery assessments to monitor SLAs and collaborate with facilities management for excellence
• Organize client engagement events by coordinating with stakeholders to ensure flawless execution and proactive communication

Skills

Hospitality management

Customer service

Communication

Vendor management

Microsoft Office

Tools

MS Office

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Experience Ambassador – JLL

What this job involves:

As a Workplace Experience Ambassador, you'll be at the heart of creating exceptional workplace experiences that elevate how our clients and their employees interact with their environment every day. This dynamic, client-facing role combines hospitality excellence with operational expertise to transform facilities into engaging, welcoming spaces where people thrive. You'll serve as a visible advocate for service excellence across your portfolio, building meaningful relationships while managing everything from front desk operations to service coordination and event support. Through proactive communication, attentive care, and a hospitality-first approach, you'll directly impact how employees and guests experience their workplace—making this role essential to JLL's commitment to delivering outstanding client service and innovative workplace solutions.

What your day-to-day will look like:

• Welcome guests and employees at reception and building entrances for a minimum of two hours daily, creating warm first impressions while managing arrivals, departures, badging processes, and office orientations with confidence and professionalism
• Conduct floor walkthroughs to assess workspace conditions including offices, conference rooms, mailrooms, and pantries, ensuring they're properly stocked, maintained, and meet brand standards while identifying service gaps or concerns
• Serve as the primary point of contact for client employee inquiries, troubleshooting service issues, and responding to all requests within one business day with personal follow-up to ensure complete resolution
• Perform routine service delivery assessments and walkthroughs to monitor compliance with service level agreements, policies, and performance metrics while collaborating with facilities management to maintain operational excellence
• Organize and operationalize client engagement events by coordinating with account stakeholders and cross-functional teams to ensure flawless execution and proactive communication before, during, and after activities
• Build and maintain lasting relationships with clients, employees, guests, and service partners through authentic engagement, anticipating needs, identifying issues early, and delivering creative hospitality-focused solutions
• Leverage AI tools and business intelligence to enhance operational efficiency, automate routine administrative tasks, identify service trends, and drive continuous improvement initiatives across the experience program

Required Qualifications:

• High school diploma or GED with 2-3 years of experience in hospitality management or similar client-facing service delivery roles
• Demonstrated proficiency in Windows-based office software including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) with ability to learn and leverage AI tools for workflow automation and efficiency
• Exceptional interpersonal and communication skills with proven ability to build rapport quickly, demonstrate empathy, and engage effectively with diverse stakeholders at all organizational levels both verbally and in writing
• Strong vendor management experience with demonstrated ability to collaborate across teams and coordinate with service partners to ensure seamless service delivery
• Ability to maintain professionalism, composure, and discretion under pressure while managing confidential information and handling multiple priorities in a fast-paced environment

Preferred Qualifications:

• Analytical skills to assess service delivery situations, identify operational trends, implement solutions, and contribute to process improvement initiatives
• Experience conducting service assessments, monitoring compliance with service level agreements, and maintaining performance metrics in facilities or workplace environments
• Demonstrated initiative, flexibility, and leadership in taking ownership of projects, adapting to changing priorities, and driving results that exceed client expectations
• Background in organizing and executing corporate events, employee engagement activities, or hospitality programs within professional workplace settings
• Enthusiasm for creating exceptional workplace experiences combined with a continuous improvement mindset and willingness to adopt emerging technologies and best practices

Location:

Webster, TX

Work Shift:

08 Hour Day - 1st Shift/Morning Shift

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected compensation for this position:

42,000.00 – 50,900.00 USD per year

Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Webster, TX

Job Tags:

Accounts Payable Process, Budget Management, Compliance Monitoring, Data Quality Assurance, Financial Reporting and Analysis, Process Improvements, Project Management, Stakeholder Management, Variance Analysis, Vendor Management

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.