Workplace Experience Ambassador

cw; Atlanta (GA); On-site; USD 40,000 - 56,000; Full time

Job summary

Cushman & Wakefield is seeking a Workplace Experience Ambassador to serve as the onsite liaison, delivering hospitality and service excellence for employees and visitors at a client facility in Atlanta. You will collaborate with facilities and operations teams to maintain a welcoming, organized environment.

The role emphasizes strong communication, problem solving, and proactive support in a fast-paced workspace, with opportunities to contribute to safety programs and workplace initiatives.

Qualifications

• This role requires strong hospitality and service mindset.
• Experience supporting facilities or real estate services is preferred.
• Proficient in office software and coordinating with cross-functional teams.

Responsibilities

• Serve as the first interaction point for employees and visitors with friendly service.
• Greet, welcome, direct visitors; notify personnel of arrivals.
• Answer the phone system, route calls or take messages.
• Maintain reception, pantry and mother’s room areas in clean condition; monitor policies.
• Coordinate reports, proposals and materials; manage inventory and reordering.
• Plan events, catering, and conference room usage; support lunch programs if established.
• Provide high-touch support, space readiness, and safety guidance for employees.

Skills

MS Office

Customer service

Communication

Organization

Problem solving

Education

Bachelor's degree or higher

Hospitality experience 4-7 years in lieu of a degree

Job description

Job Title

Workplace Experience Ambassador

Job Description Summary

The Workplace Experience Ambassador is a workplace ambassador, and a key member of the Cushman & Wakefield onsite account team for the client. This individual shall provide a positive experience at the client's offices, ensuring service excellence and enhanced experience for the users and occupants within the workplace. The purpose of this position is to support the facilities organization at a specific facility, set of buildings, or campus environment.

The Workplace Experience Ambassador will provide tactical support related to workplace tools & processes to ensure the facility remains ready to receive employees each day. This individual will be the eyes and ears of the workplace, and the first-line-of-response for all employee needs, partnering with cross functional teams to help take the employee experience to the next level in support of the client's workplace priorities. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment.

We are looking for a collaborative, energetic self-starter who will thrive in situations where he/she can interact with and help people.

Job Description

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Serve as the first point of interaction with employees and visitors, offering friendly service to those entering the office.
• Serve visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival.
• Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them accordingly
• Maintain the reception, pantry and mother's room areas, with daily walkthroughs, keeping these locations clean and free of clutter
• Ensure company policies are followed
• Coordinate production and distribution of reports proposals, and other materials
• Establish a list of pantry snacks, office supplies, cleaning supplies, to be ordered regularly
• Establish and monitor the threshold level of your inventory to ensure timely reordering
• Master the supply ordering system, reconcile and recognize the receipt of goods and approve related invoices
• Coordinate conference room space, invitations, catering, and other event planning activities as needed
• Coordinate lunch program (if established)

Information Management

• Meet regularly with team - both on site and nationally, to develop and build our program of services
• Maintain a calendar of events
• Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information and wayfinding to return to the office safely.
• Act as the first line of response to Technology and Facility related concerns, troubleshoot issues, and follow up as required.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are safe and employee ready.
• Provide support for employees transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing and reinforcing protocols & etiquette.
• Ensure complaints, questions, concerns and suggestions from employees are addressed and conduct follow-up, if needed.
• Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams.
• Help support return to work safety guidelines, best practices, and standards for employees and cross-functional service teams.
• Organize and assist internal meetings and events as required
• Assists with the daily porter in keeping the office clean and orderly.

KEY COMPETENCIES

1. Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required
2. Must be able to use laptop, mobile device and wireless technologies
3. Showcase strong business acumen
4. Comfortable corresponding with executive level clients, and interacting with individuals at all levels
5. Detail oriented, confident, self-starter with exceptional organizational skills
6. Maintain a "can do" mentality with the ability to act with minimal information
7. Demonstrate integrity, accountability, self-awareness and strong work ethic
8. Ability to work under pressure, while acting in a calm manner
9. Showcase exceptional emotional intelligence and empathy

IMPORTANT EDUCATION

Four-year college/university degree / Minimum high school degree Or 4-7 years of hospitality experience in lieu of a degree

IMPORTANT EXPERIENCE

Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, or change management.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be requ