Concierge

cw; Washington (District of Columbia); On-site; USD 51,577,000 - 74,501,000; Full time

Job summary

Cushman & Wakefield is seeking a Workplace Experience Concierge to join the onsite account team. You will welcome visitors, coordinate check‑in and badges, assist with directions, and support meetings and events to ensure a productive, engaging workplace environment.

You will interact with clients and vendors, maintain lobby operations, and help with administrative tasks while upholding security and safety protocols. This role requires strong communication and a customer‑focused demeanor.

Qualifications

• Minimum of 2 years experience in reception, hospitality, customer service, or vendor coordination.
• Experience providing face‑to‑face service in a fast‑paced, high‑volume environment preferred.
• Proficiency in Microsoft Outlook, Word, and Excel is required.
• Prior experience in corporate office settings, real estate services, hospitality, or travel coordination is beneficial.

Responsibilities

• Serve as the primary point of contact for all visitors, providing a warm, professional, and polished welcome that reflects Cushman & Wakefield and client brand standards.
• Greet, assist, and direct visitors, guests, vendors, and members of the general public with professionalism and courtesy.
• Manage the visitor check‑in process, including issuance of visitor badges, security adherence, and maintaining logs in the visitor system.
• Maintain an active lobby presence, ensuring accessibility to employees and visitors via in‑person, phone, or chat.
• Assist guests with local directions, dining suggestions, travel arrangements, and cab calls as appropriate.
• Support workplace hospitality with beverages or snacks and keep the reception area clean and welcoming.
• Schedule, coordinate, and support meeting room reservations and onsite events, including catering logistics.
• Provide administrative support to office functions, including mailroom, supplies, and conference room inspections.
• Review SOPs and safety policies to ensure compliance and prompt communication of updates.
• Conduct campus tours and coordinate vendor work with property management and landlord representatives.

Skills

Communication Proficiency

Customer Service Excellence

Organizational Skills

Interpersonal Relationships

Problem Solving

Professionalism

Multitasking

Technical Proficiency

Education

High school diploma or GED

Associate's degree preferred

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Job Title

Concierge

Job Description Summary

The Workplace Experience Concierge is a key member of the Cushman & Wakefield onsite account team for the client. This individual is part of a broader Workplace Experience team that aims to ensure employees feel productive, engaged, and well supported in the workplace, and that they are able to thrive in a dynamic environment.

Key Relationships

External Relationships: This role interacts with visitors, guests, client staff, vendors, contractors, and other third‑party service providers.

Internal Relationships: This role interacts regularly with the Facilities Manager, administrative staff, engineering team members, mailroom/publication personnel, and other Cushman & Wakefield employees.

Job Responsibilities

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Serve as the primary point of contact for all visitors, providing a warm, professional, and polished welcome that reflects both Cushman & Wakefield and client brand standards.
• Greet, assist, and direct visitors, guests, vendors, and members of the general public with professionalism, courtesy, and a consistent customer‑service focus.
• Manage the visitor check‑in process, including issuance of visitor badges, adherence to security protocols, and maintenance of accurate visitor logs within the electronic visitor management system.
• Maintain an active and visible presence in the lobby, ensuring accessibility to employees and visitors via in‑person interaction, phone, or chat.
• Assist guests by providing local directions, dining suggestions, travel arrangements, calling cabs, and other concierge‑style support as appropriate.
• Support workplace hospitality by offering beverages or snacks to guests when possible and maintaining a clean, organized, and welcoming reception area.
• Schedule, coordinate, and support meeting room reservations, as well as assist with onsite events, catering logistics, and other hospitality needs.
• Provide administrative support to office functions, including mailroom assistance, supply ordering, conference room inspections, and other facility‑related tasks as required.
• Review and follow all standard operating procedures, building policies, and safety/security protocols to ensure compliance and consistency.
• Communicate any changes, updates, or new information promptly and accurately, following up with employees or visitors to ensure issue resolution and satisfaction.
• Conduct tours of the campus for guests, providing an overview of relevant history, workplace amenities, and key points of interest.
• Manage and coordinate onsite vendor work in partnership with property management and landlord representatives, serving as a liaison between building vendors and the client.
• Review internal work order systems, submit service requests, and communicate building issues to management as a tenant‑landlord liaison.
• Ensure a positive and seamless guest experience through proactive engagement, professional demeanor, and flexibility in supporting irregular or extended hours for events or special functions.
• Provide advance notice of personal time off and ensure coverage needs are communicated effectively to both manager and client representatives.
• Demonstrate professionalism, pride in work, and consistent customer‑focused behavior at all times.

KEY COMPETENCIES

• Communication Proficiency (oral and written)
• Customer Service Excellence
• Organizational Skills and Attention to Detail
• Interpersonal Relationship Building
• Problem Solving and Adaptability
• Professionalism and Reliability
• Multitasking and Prioritization
• Technical Proficiency

REQUIRED EDUCATION

• High school diploma or GED required.
• Associate's degree preferred.

RELEVANT EXPERIENCE

• Minimum of 2 years experience in reception, hospitality, customer service, or vendor coordination.
• Experience providing face‑to‑face service in a fast‑paced, high‑volume environment preferred.
• Proficiency in Microsoft Outlook, Word, and Excel is required.
• Prior experience in corporate office settings, real estate services, hospitality, or travel coordination is beneficial.

ADDITIONAL QUALIFICATIONS

• Excellent verbal and written communication skills, including a pleasant and professional phone presence.
• Strong organizational skills with attention to detail and accuracy.
• Ability to manage multiple tasks, prioritize effectively, and provide superior customer service to a diverse population.
• Ability to adhere to security, safety, and workplace protocols.
• Comfortable working independently while maintaining a strong team‑oriented approach.

Physical Work Requirements

Environment:
Work is performed primarily in a professional office lobby or reception area. Standard office equipment is used routinely, including computers, phones, printers, and copiers. May require movement around the building or between nearby properties, including exposure to outdoor weather conditions.

Physical Requirements:
Ability to stand or sit for prolonged periods.
Ability to lift up to 20 lb