Workplace Experience Ambassador

Cushman & Wakefield; Atlanta (GA); Sur place; USD 63 039 000 - 74 501 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement benefits

Paid time off

Résumé du poste

Cushman & Wakefield is seeking a Workplace Experience Ambassador to act as the onsite face of the client’s facilities program. You will greet employees and visitors, coordinate space and events, and provide high-touch support to ensure a safe, welcoming, and efficient workplace.

With a focus on hospitality, you will partner with cross-functional teams to deliver premier service, manage daily operations, and help create a superior employee experience across the campus and buildings.

Qualifications

• Four-year college/university degree / Minimum high school degree Or 4-7 years of hospitality experience in lieu of a degree
• Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, or change management.

Responsabilités

• Greet employees and visitors and direct them appropriately.
• Answer a multi-line phone system and route calls.
• Maintain reception, pantry and mother’s room areas.
• Coordinate conference room space and catering.
• Provide high touch support and respond to employee needs.

Connaissances

Microsoft Office

Executive communication

Detail oriented

Organization

Empathy

Formation

Degree or hospitality experience

Description du poste

Job Title

Workplace Experience Ambassador

Summary

The Workplace Experience Ambassador is a workplace ambassador, and a key member of the Cushman & Wakefield onsite account team for the client. This individual shall provide a positive experience at the client’s offices, ensuring service excellence and enhanced experience for the users and occupants within the workplace. The purpose of this position is to support the facilities organization at a specific facility, set of buildings, or campus environment. The Workplace Experience Ambassador will provide tactical support related to workplace tools & processes to ensure the facility remains ready to receive employees each day. This individual will be the eyes and ears of the workplace, and the first-line-of-response for all employee needs, partnering with cross functional teams to help take the employee experience to the next level in support of the client’s workplace priorities. The ideal candidate will be hospitality-focused, showcase a contagiously positive attitude and exceptional communication skills, and have the ability to support facilities management and operations professionals in a faced-paced environment. We are looking for a collaborative, energetic self-starter who will thrive in situations where he/she can interact with and help people.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Serve as the first point of interaction with employees and visitors, offering friendly service to those entering the office.
• Serve visitors by greeting, welcoming, and directing them appropriately. Notifies company personnel of visitor arrival.
• Answer a multiple line phone system, manage calls by routing them to the proper extensions or taking messages and delivering them accordingly
• Maintain the reception, pantry and mother’s room areas, with daily walkthroughs, keeping these locations clean and free of clutter
• Ensure company policies are followed
• Coordinate production and distribution of reports proposals, and other materials
• Establish a list of pantry snacks, office supplies, cleaning supplies, to be ordered regularly
• Establish and monitor the threshold level of your inventory to ensure timely reordering
• Master the supply ordering system, reconcile and recognize the receipt of goods and approve related invoices
• Coordinate conference room space, invitations, catering, and other event planning activities as needed
• Coordinate lunch program (if established)
• Information Management
• Meet regularly with team – both on site and nationally, to develop and build our program of services
• Maintain a calendar of events
• Provide high touch support to employees in the workplace. This includes, providing employees with tools, support, information and wayfinding to return to the office safely.
• Act as the first line of response to Technology and Facility related concerns, troubleshoot issues, and follow up as required.
• Regularly assess space readiness, ensuring workspaces, conference rooms, and offices are safe and employee ready.
• Provide support for employees transitioning to and working within an unassigned and oversubscribed environment, including support for equipment and processes, introducing and reinforcing protocols & etiquette.
• Ensure complaints, questions, concerns and suggestions from employees are addressed and conduct follow-up, if needed.
• Obtain voice of the customer data (quantitative and qualitative) to capture service needs. Share information with leadership and cross functional teams.
• Help support return to work safety guidelines, best practices, and standards for employees and cross-functional service teams.
• Organize and assist internal meetings and events as required
• Assists with the daily porter in keeping the office clean and orderly.

KEY COMPETENCIES

• Competency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) required
• Must be able to use laptop, mobile device and wireless technologies
• Showcase strong business acumen
• Comfortable corresponding with executive level clients, and interacting with individuals at all levels
• Detail oriented, confident, self-starter with exceptional organizational skills
• Maintain a “can do” mentality with the ability to act with minimal information
• Demonstrate integrity, accountability, self-awareness and strong work ethic
• Ability to work under pressure, while acting in a calm manner
• Showcase exceptional emotional intelligence and empathy

IMPORTANT EDUCATION

Four-year college/university degree / Minimum high school degree Or 4-7 years of hospitality experience in lieu of a degree

IMPORTANT EXPERIENCE

Minimum of 2 years of related work experience in real estate services, travel/hospitality, retail, or change management.

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. May be required to travel outside between properties in varying weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to travel from floor to floor and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to sit or stand for prolonged periods of time; regularly use hands to operate office machinery including, but not limited to, telephones, computers, fax, and photocopy machines; regularly required to walk, talk, and hear.

AAP/EEO STATEMENT

Cushman & Wakefield provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics. Discrimination of any type will not be tolerated.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, email [e-mail] or [e-mail]. All inquiries not related to accommodations will go unanswered Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.

Cushman & Wakefield is an Equal Opportunity / Aff…

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. Note: This job description includes the core responsibilities for Cushman & Wakefield. These duties may have slight modifications based on the regional location. Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Aff…

Benefits

• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• The company will not pay less than minimum wage for this role. The compensation for the position is: $22.19 - $26.10577 Cushman & Wakefield is an Equal Opportunity employer to all protected groups, including protected veterans and individuals with disabilities. Discrimination of any type will not be tolerated.

About Cushman & Wakefield

About Cushman & Wakefield Cushman & Wakefield Cushman & Wakefield (NYSE: CWK) is a leading global commercial real estate services firm for occupiers and investors with approximately 53,000 employees in over 350 offices and nearly 60 countries. In 2025, the firm reported revenue of $10.3 billion across its core service lines of services, Leasing, Capital markets, and Valuation and other. Built around the belief that Better never settles, the firm receives numerous industry and business accolades for its award-winning culture. For additional information, visit www.cushmanwakefield.com