Workplace Experience Ambassador

MalaceHR; Apex (NC); On-site; USD 42,000 - 56,000; Full time

Job summary

MalaceHR is seeking a Workplace Experience Ambassador to be the face of our workplace program and to deliver a welcoming, polished, high-touch experience for employees, visitors, and guests. In this client-facing role you’ll coordinate meetings and events, greet guests, and work with facilities to ensure spaces are prepared.

A hospitality mindset, initiative, and strong communication are essential to succeed.

Qualifications

• 3–5 years in hospitality, workplace experience, facilities, or related roles.
• Hospitality mindset and passion for exceptional customer service.
• Go-getter who takes initiative and follows through.
• Tech-savvy with ability to learn new systems and devices.
• Strong Microsoft Office skills (Teams, Excel, PowerPoint, Word, Outlook).

Responsibilities

• Serve as the primary contact for workplace experience, meetings, events, and employee requests.
• Welcome employees, visitors, and guests and create a professional hospitality experience.
• Coordinate meeting and event needs from start to finish.
• Partner with client and on-site facilities to ensure spaces are ready and supported.
• Ensure visitors are logged and directed.
• Conduct regular floor and facility walks across a four-floor workplace.
• Monitor cleanliness, presentation, supplies, and overall experience.
• Coordinate with janitorial teams to ensure scheduled cleaning is completed.
• Respond quickly to questions, requests, and issues and follow through to resolution.
• Support internal and external meetings, events, and training activities.
• Use technology and workplace systems to track requests and updates.
• Build strong relationships with employees, visitors, vendors, and service partners.

Skills

Hospitality mindset

Customer service

Proactive

Tech-savvy

Time management

Communication

Tools

Microsoft Office

Teams

Excel

PowerPoint

Word

Outlook

OneNote

Job description

Workplace Experience Ambassador

Be the Face of the Workplace Experience!

Are you a hospitality-minded people person, problem solver, and go-getter who knows how to make things happen? We’re looking for a Workplace Experience Ambassador to be the face of the workplace program and create a welcoming, polished, and high-touch experience for employees, visitors, and guests.

This is a highly visible, client-facing role for someone who is tech-savvy, organized, proactive, and comfortable taking ownership. If you see something that needs to be done, you don’t wait to be asked—you make it happen.

What You’ll Do

• Serve as the primary point of contact for workplace experience, meetings, events, and employee requests

• Welcome employees, visitors, and guests and create a professional hospitality experience

• Coordinate meeting and event needs from start to finish

• Partner with the client and on-site facilities team to ensure spaces are ready and fully supported

• Make sure visitors are properly logged and directed

• Conduct regular floor and facility walks across a four-floor workplace

• Monitor cleanliness, presentation, supplies, and overall workplace experience

• Coordinate with janitorial teams to ensure scheduled cleaning is completed

• Respond quickly to questions, requests, and issues and follow through to resolution

• Support internal and external meetings, events, and training activities

• Use technology and workplace systems to track requests, communicate updates, and support daily operations

• Build strong relationships with employees, visitors, vendors, and service partners

What We’re Looking For

• 3–5 years of hospitality, workplace experience, facilities, property management, operations, or related experience

• A true hospitality mindset and passion for exceptional customer service

• Go-getter mentality—you take initiative and get things done

• Tech-savvy and comfortable learning new systems, devices, and applications

• Strong Microsoft Office skills, including Teams, Excel, PowerPoint, Word, OneNote, and Outlook

• Excellent communication and professional presence

• Highly organized with strong time-management and follow-through skills

• Comfortable managing multiple priorities in a fast-paced environment

• Ability to work independently while partnering closely with the on-site facilities team

• Professional, positive, and confident personality

Why You’ll Love This Role

This is more than a front-desk position. You are the face of the program. You’ll have the opportunity to influence how people experience the workplace every day while working closely with clients, facilities, service partners, and employees.

If you’re someone who loves hospitality, technology, people, and making things happen , we want to meet you!