Workplace Experience Associate

Jones Lang LaSalle (JLL); United States; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) plan with matching

Comprehensive Medical Benefits

Paid parental leave

Job summary

Jones Lang LaSalle (JLL) in Cincinnati, OH, seeks a Workplace Experience Associate to elevate dining and hospitality services within our facilities. You will act as the primary liaison between occupants, culinary vendors, and facility teams to ensure seamless service delivery and memorable workplace experiences.

The role combines operational facility management with a focus on dining experiences, requiring 2–3 years of relevant experience and a strong customer-service orientation in a fast-paced

Qualifications

• Bachelor’s degree in Hospitality Management, Facility Management, Business Administration, or related field.
• Minimum 2–3 years of experience in facility management, hospitality services, or corporate dining.
• Proficient in Microsoft Office Suite and workplace management software.

Responsibilities

• Manage onsite dining facilities and vendor relationships to ensure high hospitality standards.
• Analyze service data and drive continuous improvement.
• Coordinate daily operations, inspections, and maintenance for dining services.
• Support budget management and cost control for dining operations.

Skills

Vendor Management

Service Optimization

Data Analysis

Food Safety Regulations

Microsoft Office Suite

Workplace Management Software

Customer Service

Interpersonal Skills

Organizational Skills

Multitasking

Detail-oriented

Team Collaboration

Facility Management

Hospitality Services

Corporate Dining

Professional Certifications

FMP Certification

Certified Hospitality Manager

Sustainable Food Service Practices

Education

Bachelor’s degree in Hospitality Management

Tools

Microsoft Office Suite

Workplace Management Software

Job description

Workplace Experience Associate

Experience: 2 to 3 years

Location

Cincinnati, OH

Skills

Vendor Management, Service Optimization, Data Analysis, Food Safety Regulations, Microsoft Office Suite, Workplace Management Software, Customer Service, Interpersonal Skills, Organizational Skills, Multitasking, Detail-oriented, Team Collaboration, Facility Management, Hospitality Services, Food Service Operations, Corporate Dining, Professional Certifications, Facility Management Professional (FMP), Certified Hospitality Manager, Food Safety Certifications, Sustainable Food Service Practices

Company Overview

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. JLL — Workplace Experience

About JLL

We’re JLL—a leading professional services and investment management firm specializing in real estate. We help clients buy, build, occupy, manage and invest in a variety of assets including industrial, commercial, retail, residential and hotel real estate. From tech start-ups to global firms, our clients span industries including banking, energy, healthcare, law, life sciences, manufacturing, technology and real estate. We’re driven by our purpose to shape the future of real estate for a better world. Together, we harness the most cutting-edge technology and the brightest talent to deliver exceptional outcomes for our clients globally.

The Opportunity

The Workplace Experience Associate — Dining Concierge plays a vital role in delivering exceptional workplace experiences by managing and elevating dining and hospitality services within our facilities. This position combines operational facility management responsibilities with a specialized focus on creating memorable dining experiences that enhance employee satisfaction and support our workplace culture objectives. As the primary liaison between building occupants, culinary vendors, and facility management teams, you’ll ensure seamless service delivery while building relationships that make a meaningful impact on the daily workplace experience.

What You’ll Do

Vendor Management & Service Optimization

Manage onsite vendor relationships to ensure alignment with organizational standards and expectations. You’ll collaborate closely with the dining vendor to address program needs and optimize service delivery while ensuring contract compliance, service level agreements, and continuous improvement. Working with vendors on menu variety, dietary accommodations, and sustainable sourcing practices as established by the Americas Dining Lead, you’ll conduct weekly meetings with the Dining Manager to review sales data, catering events, dining feedback, and open work orders.

Data Analysis & Continuous Improvement

Analyze key performance data to identify trends, opportunities, and areas for improvement in vendor services. You’ll drive continuous improvement in service quality through data-driven insights and stakeholder feedback, reviewing user feedback from direct input, Voice of the Customer dashboard insights, and direct engagement to identify trends and implement meaningful service improvements. Recommend process enhancements to elevate operational efficiency and customer satisfaction.

Daily Operations & Hospitality Standards

Oversee daily operations of onsite dining facilities, cafeterias, coffee bars, and catering services to ensure seamless service delivery and exceptional guest experiences. Monitor food quality, presentation standards, service efficiency, and cleanliness to maintain consistently high hospitality standards throughout all dining touchpoints.

Facility Operations Support

Collaborate with the Facility Manager to support building operations, including coordination of maintenance activities, space planning, vendor management, and compliance with health, safety, and building codes. Assist with budget management, invoice processing, and cost control measures related to dining operations and general facility expenditures. Coordinate building services such as housekeeping, waste management, and supply ordering to ensure dining areas and common spaces maintain professional appearance standards. Support workplace services initiatives including mail distribution, conference room management, reception coverage, and visitor coordination as needed.

Guest Experience & Communication

Act as the face of hospitality services, building relationships with building occupants and proactively addressing their needs with professionalism and genuine care. Develop and distribute dining communications including weekly menus, promotional materials, dietary information, and announcements about special events or service changes. Respond promptly to service requests, complaints, and inquiries through multiple channels including email, workplace apps, and in-person interactions, ensuring timely resolution and follow-up. Create welcoming, inclusive dining environments that accommodate diverse dietary requirements, cultural preferences, and accessibility needs.

Floor Ambassador Program

Conduct weekly floor ambassador walks across designated floors to maintain visible presence and engagement with building occupants. Perform weekly “moments that matter” walks to identify service opportunities and proactively address employee needs.

Facilities Inspections & Maintenance Coordination

Conduct daily front of house and back of house café inspections, documenting results through the JLL Serve system. Report identified issues to the Café Manager and submit work orders through the Facility Management system. Inspect kitchenettes regularly to ensure cleanliness and functionality. Verify that water and coffee machines are properly stocked and operational, coordinating with dining services to address equipment issues promptly.

What You’ll Bring

Bachelor’s degree in Hospitality Management, Facility Management, Business Administration, or related field, or equivalent combination of education and experience. Minimum 2-3 years of experience in facility management, hospitality services, food service operations, or corporate dining environments. Demonstrated knowledge of food safety regulations, health codes, and best practices in commercial food service operations. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and workplace management software platforms. Familiarity with computer equipment and modern workplace technology applications. Strong customer service orientation with proven ability to build relationships, handle challenging situations diplomatically, and deliver consistent positive experiences. Excellent interpersonal skills with the ability to communicate effectively through both oral and written channels. Clear, professional verbal and written communication skills with ability to engage effectively across all organizational levels and diverse audiences. Excellent organizational and multitasking abilities with keen attention to detail and ability to manage competing priorities in a fast-paced environment. Detail-oriented approach to delivering results timely and with the highest quality standards. Team player and collaborative worker who thrives in fast-paced environments. Self-motivated with strong work ethic and ability to work independently while supporting team objectives. Passion for creating exceptional experiences and going above and beyond to meet user needs and exceed expectations. Empowered mindset to create memorable human experiences for clients, internal JLL teams, and account stakeholders while upholding all safety standards. Resourceful approach to identifying issues, developing creative solutions, and implementing improvements proactively. Team-oriented mindset with ability to build productive relationships with vendors, colleagues, and building occupants. Flexible and composed under pressure, capable of adjusting priorities and responding effectively to changing circumstances. Ability to frequently walk around buildings and navigate stairs throughout the workday. Comfortable with regular movement and physical activity as part of daily responsibilities. This position operates primarily in an office and commercial dining environment with regular movement throughout the facility. Physical requirements include standing or walking for extended periods, occasional lifting up to 25 pounds, and ability to conduct facility inspections. Professional certifications such as Facility Management Professional (FMP), Certified Hospitality Manager, or food safety certifications (ServSafe Manager). Experience with workplace experience platforms, building management systems, or computerized maintenance management systems (CMMS). Knowledge of sustainable food service practices, dietary trends, and wellness program integration. Previous experience in corporate real estate, commercial property management, or integrated facility services environments.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally, the personal information we collect from you relates to your professional experience and background, including employment history, educational qualifications, and professional certifications. For additional information about how JLL processes your personal information, please view our Candidate Privacy Statement.

JLL is an Equal Opportunity Employer

JLL is committed to developing and maintaining a diverse workforce. JLL strongly believes in equal opportunity extended to all individuals in all aspects of the employment relationship, including recruitment, hiring, training, promotion, transfer, discipline, layoff, recall and termination without regard to race, color, religion, belief, creed, age, sex, pregnancy or maternity (including childbirth and related conditions), family responsibility (e.g. child care, elder care), nationality, ethnic or national origin or ancestry, citizenship, marital status, civil partner status, sexual orientation, gender identity or expression, transgender status, veteran’s status, genetic information, trade union membership, social position, political view or status as a qualified individual with a disability, protected leave status or any other protected characteristic in accordance with applicable law. This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location

On-site – Cincinnati, OH

Personalized benefits that support personal well-being and growth

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include: 401(k) plan with matching company contributions Comprehensive Medical, Dental & Vision Care Paid parental leave at 100% of salary Paid Time Off and Company Holidays Early access to earned wages through Daily Pay.

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you relates to your professional experience and background, including employment history, educational qualifications, and professional certifications. For additional information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country. For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here. Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process — including the online application and/or overall selection process — you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.