WorkOne Career Counselor – Community Employment

State of Indiana; Franklin (IN); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical plans

Wellness rewards

Health savings account

Pension plans

Paid leave

Education reimbursement

Free parking

LinkedIn Learning access

Job summary

State of Indiana is seeking a customer-facing specialist to deliver Wagner-Peyser employment services and help clients enroll in Indiana Career Connect. This in-person role runs 37.5 hours weekly from 8:00 to 4:30 with a lunch break, and no remote options.

You will guide job seekers, assess needs, and collaborate with regional WorkOne partners across Indiana. The position emphasizes RESEA compliance, data entry, and referrals to eligible programs, with a starting salary around 42,900 and a

Qualifications

• High School Diploma or GED with 1+ year of customer service experience.
• Strong communication and interpersonal skills.
• Ability to use Microsoft Office tools (Word/Excel/Outlook).

Responsibilities

• Provide outstanding customer service to WorkOne customers in person and virtually.
• Assist with job search, resumes, and labor market information.
• Ensure RESEA compliance and coordinate with regional teams.
• Input data into client tracking systems and support events.
• Refer clients to appropriate programs and partners as needed.

Skills

Customer service

Microsoft Office

Communication

Relationship management

Policy adaptation

Education

High School Diploma or GED

Tools

ICC Indiana Career Connect

Job description

State of Indiana is seeking a customer-facing specialist to deliver Wagner-Peyser employment services and help clients enroll in Indiana Career Connect. This in-person role runs 37.5 hours weekly from 8:00 to 4:30 with a lunch break, and no remote options.

You will guide job seekers, assess needs, and collaborate with regional WorkOne partners across Indiana. The position emphasizes RESEA compliance, data entry, and referrals to eligible programs, with a starting salary around 42,900 and a