Hoosier Community Employment Navigator

State of Indiana; Indianapolis (IN); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Medical plans

Wellness rewards

Health Savings Account

Pension plan

Paid leave

Education reimbursement

Life insurance

Employee assistance

Public Service Loan Forgiveness (PSLF)

Free parking

LinkedIn Learning access

Job summary

The State of Indiana is hiring for a customer-facing WorkOne specialist to deliver employment services and career guidance across the WorkOne network. This role emphasizes RESEA compliance, coordination with regional teams, and helping Hoosier job seekers enroll in Indiana Career Connect.

The position requires strong client tracking, communications, and Microsoft Office skills, with a high school diploma or equivalent and 1+ years in customer service.

Qualifications

• Ability to understand funding sources for customers.
• Working knowledge of client tracking methods.
• Advanced research skills and internet-based resources.
• Professional communication with stakeholders.
• Ability to manage relationships and motivate customers.

Responsibilities

• Gather information from applicants and evaluate qualifications.
• Assist clients with job searching and resume building.
• Review assessments and vocational plans with partner programs.
• Explain services to applicants and refer to appropriate programs.
• Utilize data tracking for services provided to job seekers and businesses.
• Assist with job fairs or events for talent recruitment.
• Provide technical assistance for customers using automated systems.
• Present education materials to groups or individuals.

Skills

Customer service

Communication

Research skills

Microsoft Office

Education

High School Diploma / GED

Tools

Word

Excel

PowerPoint

Outlook

ICC Indiana Career Connect

Job description

The State of Indiana is hiring for a customer-facing WorkOne specialist to deliver employment services and career guidance across the WorkOne network. This role emphasizes RESEA compliance, coordination with regional teams, and helping Hoosier job seekers enroll in Indiana Career Connect.

The position requires strong client tracking, communications, and Microsoft Office skills, with a high school diploma or equivalent and 1+ years in customer service.