Community Employment Consultant

Indiana; Indianapolis (IN); On-site; USD 43,000 - 52,000; Full time

Benefits offered by this job

Medical plans

Wellness rewards

Health savings account

Pension options

Paid leave & holidays

Education reimbursement

LinkedIn Learning access

Job summary

The State of Indiana's Department of Workforce Development (DWD) is seeking a leader to administer Wagner-Peyser Employment Services, guiding job seekers with career guidance, skill assessments, and labor market data while coordinating with regional teams to place qualified candidates with local employers.

This supervisory role manages Wagner-Peyser staff, oversees hiring processes, enforces performance reviews, and delivers coaching and training.

Qualifications

• High School Diploma or HSE required.
• 2+ years of experience in customer service preferred.
• Experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook) is desirable.

Responsibilities

• Reach out to employers with qualified WorkOne candidates to fill openings.
• Pre-screen candidates and collaborate with regional employers for staffing.
• Promote hiring of talent including Veterans, vocational rehabilitation, adult education, youth, and other groups.
• Gather applicant qualifications, education, and employment barriers.
• Assist clients with job searching and resume building activities.
• Explain available services and make referrals to appropriate programs.

Skills

Customer service experience

MS Office

Education

High School Diploma or High School Equivalent (HSE)

Tools

MS Office

Job description

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Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Department of Workforce Development (DWD):
Our mission is to develop a premier workforce that will allow Indiana employers to flourish and entice businesses from outside our state to relocate to Indiana. Everyone at DWD will be required to think outside-the-box; to determine metrics that will allow for measurement and improvement and efficiencies to be made along the way. Cutting edge technologies will be utilized to help assess Indiana’s employment future. If managed properly, Indiana’s workforce will be second to none and completely prepared for the next phase of the state and country’s economic growth.

Role Overview:

This role administers comprehensive Wagner-Peyser Employment Services, providing job seekers with career guidance, skill assessments, and labor market data while ensuring proper enrollment in the Department of Workforce Development (DWD) system. A core responsibility includes managing the Reemployment Services and Eligibility Assessment (RESEA) program, which involves enforcing compliance with mandatory claimant appointments to protect unemployment benefits. Additionally, the position guides Employment Services Navigators (ESNs) in conducting eligibility reviews and building customized return-to-work plans. Operating under a strict no customer is turned away standard; the role bridges the gap between job seekers and local businesses by collaborating with the regional Business Services Team (BST) to manage job listings and advocate for qualified candidates.

This role also serves as the formal manager and provides daily supervision for Wagner-Peyser staff assigned to the WorkOne office or region. Responsibilities include evaluating individual staff performance on a continual basis and reviewing monthly performance to identify concerns or skill gaps. Coaching, feedback, and training are provided to support staff success. Additionally, this role manages the hiring process-initiating vacancy fills, screening applications for the most qualified candidates, conducting interviews, and offering recommendations in alignment with established procedures. This position works 37.5 hours per week, from 8-4:30pm with a hour for lunch, no remote options.

The salary for this position traditionally starts at$47,320.00 but may be commensurate with education and work experience. Use our Compensation Calculator to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Reach out to employers with qualified WorkOne candidates to fill employer openings.
• Work with regional employers to fill open positions and pre-screen candidates as necessary.
• Collaborate with regional business services representatives in preparing and promoting the hiring of talent including specialized populations, Veterans, vocational rehabilitation, adult education, youth, ex-offenders, etc.
• Gather information from applicant, evaluate qualifications, educational backgrounds, and employment barriers.
• Assist clients with job searching and resume building activities.
• Review assessments, client background, and vocational plan interest to recommend and refer to the Workforce Innovation and Opportunity Act representative (WIOA) for opportunities.
• Recommend and administer assessment instruments and interpret aptitude results.
• Explain services available from other public assistance agencies within the community and makes referrals.
• Explain services to applicants and advise on employment opportunities.
• Refer clients to the appropriate specialist concerning veterans’, disabled veterans’, and other specialized programs when necessary.
• Utilize data tracking systems to ensure entry of all services provided to job seekers and/or business customers.
• Create materials and attend job/hiring fairs to recruit talent.
• Provide technical assistance for customers using automated systems including all ICC (Indiana Career Connect) programs.
• Present education materials to groups and/or individuals.

TAA program additional case management responsibilities:

• Responsibility of maintaining knowledge of the Department of Labor TAA program rules and regulations.
• Knowledge of appropriate funding/expenditures allowed under the agency TAA budget.
• Develop training plans for eligible participants.
• Understanding of UI funding (TRA) for job seekers.
• Responsible for DOL funding being spent appropriately.

The job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time.

This position is exempt from overtime compensation for additional work hours which may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Individuals in this role should minimally be able to articulate or demonstrate the following:

• Advanced knowledge of DWD programs, policies, and procedures.
• Ability to access applicant’s skills, knowledge, and abilities to make appropriate recommendations for training opportunities.
• Considerable knowledge of creating and presenting presentations to diverse audiences.
• Specialized knowledge of applying different funding sources based on client needs.
• Ability to track and analyze client and employer data.
• Advanced research skills and the ability to utilize internet-based resources.
• Considerable knowledge in how to communication professionally and interact with different stakeholders.
• The ability to prioritize and be detailed orientated.
• Ability to adapt to policy changes.
• Ability to manage relationships, motivate, and assist customers at various levels.
• Ability to utilize State’s current client and employer services program system.
• Demonstrated experience utilizing Microsoft Programs such as Word, Excel, PowerPoint, Outlook.

A degree is not required. However, a High School Diploma or High School Equivalent (HSE) and at least 2+ years of experience in customer service applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Individuals should have the ability to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b)account (similar to401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:
  • 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers
  • Up to 15 hours of paid community service leave
• Combined 180 hours of paid vacation, personal, and sick leave time off
• 12 paid holidays, 14 on election years
• Education Reimbursement Program
• Group life insurance
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parkingfor most positions
• Free LinkedIn Learningaccess

The State of Indiana is an Equal Opportunity Employer and is committed to recruiting, selecting, developing, and promoting employees based on individual ability and job performance. Reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process as well as perform the essential functions of a role. If you require reasonable accommodations to complete this application, you can request assistance by contacting the Indiana State Personnel Department at [e-mail] .