Workforce Transformation Analyst: Experience & Compliance

PNC; Pittsburgh (Allegheny County); On-site; USD 40,000 - 76,000; Full time

Job summary

PNC is seeking a Business Analyst within its Talent Acquisition and Outreach group, based in Pittsburgh, PA; Cleveland, OH; Downers Grove, IL; or Birmingham, AL. The role focuses on Employment Integrity, Journey Redesign, and Benefits Realization to transform ideas into measurable business value.

You will document processes, lead discovery sessions, develop journey maps, and create dashboards to monitor outcomes and ROI, while collaborating across risk, legal, and HR functions.

Qualifications

• Analytical problem solver who uncovers root causes.
• Passionate about improving experiences through process design.
• Comfortable across business, operational, technology, risk, and HR functions.
• Skilled at turning ambiguity into structured solutions.
• Uses data, process analysis, and stakeholder insights to drive transformation.
• Focused on operational excellence and human-centered design.

Responsibilities

• Evaluate recruiting, onboarding, contingent labor, and workforce processes to identify risk, control, compliance, and operational improvement opportunities.
• Document current-state processes, controls, decision points, and stakeholder interactions.
• Conduct root-cause analysis on recurring process failures, defects, escalations, and operational issues.
• Partner with Risk, Controls, Legal, Compliance, and business stakeholders to strengthen process integrity and improve control effectiveness.
• Develop recommendations that balance experience, efficiency, compliance, and risk management.
• Lead discovery efforts to understand stakeholder needs, pain points, and opportunities for improvement.
• Facilitate workshops and design sessions to define future-state experiences and operating models.
• Create journey maps, service blueprints, process maps, workflow diagrams, and business requirements.
• Identify opportunities to simplify processes, remove friction, automate manual activities, and improve stakeholder satisfaction.
• Support modernization initiatives that enhance the candidate, hiring manager, employee, recruiter, and contingent worker experience.
• Elicit, document, and manage business requirements and user stories.
• Translate business needs into actionable recommendations and implementation plans.
• Assess impacts across people, process, technology, controls, and governance.
• Facilitate stakeholder alignment and support effective decision-making.
• Coordinate testing, validation, and business readiness activities to ensure solutions meet intended objectives.

Skills

Analytical thinking

Process design

Stakeholder management

Data analysis

Risk & compliance awareness

Cross-functional collaboration

Education

Bachelor's

Job description

PNC is seeking a Business Analyst within its Talent Acquisition and Outreach group, based in Pittsburgh, PA; Cleveland, OH; Downers Grove, IL; or Birmingham, AL. The role focuses on Employment Integrity, Journey Redesign, and Benefits Realization to transform ideas into measurable business value.

You will document processes, lead discovery sessions, develop journey maps, and create dashboards to monitor outcomes and ROI, while collaborating across risk, legal, and HR functions.