Business Analysis Advisor

Fairygodboss; Pittsburgh (Allegheny County); On-site; USD 55,000 - 119,600; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision options

401(k) with PNC match

Generous paid time off including holidays and vacation days

Job summary

Fairygodboss is seeking a Business Analysis Advisor to support operational excellence and workforce analytics at PNC's Global Capabilities Center in Pittsburgh, PA. The role combines traditional business analysis with strategic insights, leading initiatives that enhance decision-making for leaders. Responsibilities include data analysis, conducting requirement-gathering sessions, and improving operational workflows.

The ideal candidate should have a university degree, 3+ years of relevant experience, and strong skills in data analysis, particularly with Excel and Power Platform. The position offers a salary between $55,000 and $119,600, along with a comprehensive benefits package.

Qualifications

• 3+ years of relevant experience in business analysis or technology workforce analytics.
• Certifications are desirable but not mandatory.

Responsibilities

• Support technology workforce strategy and operations for internal efficiency.
• Lead requirement-gathering sessions and translate needs into actionable requirements.
• Conduct workforce data analysis, identifying trends and providing insights.

Skills

Strong data analysis skills with proficiency in Excel

Familiarity with Power Platform or PowerApps

Excellent requirement-gathering skills

Communication skills to translate analytics into business insights

Education

University or college degree

Job description

Position Overview

As a Business Analysis Advisor within PNC's Technology organization, you will be based in Pittsburgh, PA. The role focuses on operational excellence, workforce analytics, and optimization of routines supporting the Global Capabilities Center (GCC). This position blends traditional business analysis with strategic workforce insights, driving internal improvement initiatives, enabling visibility across workstreams, and supporting informed decision‑making for leaders and hiring managers.

Key Responsibilities

• Support technology workforce strategy, routines, and operations with an emphasis on internal efficiency and continuous improvement.
• Actively monitor workforce trends, performance indicators, and progress toward goals to enhance visibility and transparency for leadership.
• Lead requirement‑gathering sessions to understand business needs and translate them into clear, actionable requirements.
• Organize stakeholder inputs, synthesize points of view, and structure problem‑solving approaches for mini‑projects and ongoing workstreams.
• Provide analytical insights that inform course corrections, risk identification, and opportunities for operational enhancements.
• Conduct workforce data analysis, including trend identification, metric tracking, and multi‑dimensional reporting to support strategic workforce decisions.
• Deliver insights to CIO‑aligned business offices and internal teams to support hiring managers and operational partners.
• Identify and drive improvements across processes, reporting routines, and operational workflows.
• Support efforts to streamline technology workforce operations and strengthen governance across the GCC.
• Collaborate closely with business offices supporting CIOs and internal Technology team leaders.
• Facilitate clear communication across teams, ensuring alignment on analytics, insights, and operational priorities.

Job Description Highlights

• Directs research, discovery, collection and interpretation of business requirements; develops and reviews complex processes and procedures, workflow analytics and reporting.
• Provides senior‑level consultation and communicates with clients and technology teams on business designs, problem‑solving and business analysis to support project goals.
• Recommends frameworks, methodologies and processes for business requirements traceability; mentors and coaches other associates.
• Translates business needs, processes and/or procedures by partnering with experts and stakeholders to articulate requirements.
• Leads multiple business analysis project management processes through planning, quality assurance and effectiveness assessment; directs successful deployment of projects.
• Drives development, analysis and distribution of complex reporting.

Key Skills and Experience

• Strong data analysis skills with proficiency in Excel (pivot tables, advanced functions).
• Familiarity with Power Platform or PowerApps (preferred).
• Excellent requirement‑gathering, documentation and problem‑solving skills.
• Ability to structure ambiguous information and create clear, actionable output.
• Strong attention to detail and active monitoring mindset.
• Ability to identify trends, risks and improvement opportunities.
• Strong communication skills, able to translate analytics into business insights.
• Background in operations, business analysis or technology workforce analytics preferred.
• Experience supporting technology or CIO organizations or working with global capability centers or distributed workforce models preferred.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for this role. Requirements include:

• University or college degree with 3+ years of relevant or direct industry experience.
• Certifications are desirable; a comparable combination of education, job‑specific certification(s) and experience (including military service) may be considered.
• Relevant work experience: roles at this level typically require a bachelor's degree.

Pay Transparency

Base Salary: $55,000.00 – $119,600.00. Salaries may vary based on geographic location, market data and individual skills, experience, and education. This role is incentive eligible with payment based upon company, business and/or individual performance.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future, including medical, prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short‑ and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; and a robust wellness program with financial incentives. Paid time off includes maternity/parental leave, up to 11 paid holidays each year, 9 occasional absence days each year (unless otherwise required by law), and 15–25 vacation days each year depending on career level and years of service.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Include “accommodation request” in the subject line, your name, the job ID, and your preferred method of contact. Applicants may also call 877‑968‑7762 and say “Workday” for accommodation assistance. All information will be kept confidential and used only for the purpose of providing required reasonable accommodations.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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