Business Analyst-Workforce Strategies

PNC Bank NA; Pittsburgh (Allegheny County); On-site; USD 40,000 - 76,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Job summary

PNC seeks a Business Analyst for its Enablement and Experience Team within the Talent Acquisition and Outreach organization. Based in Pittsburgh, PA; Cleveland, OH; Downers Grove, IL or Birmingham, AL, you will evaluate recruiting and onboarding processes, map journeys, and define requirements with stakeholders to deliver measurable business value.

This role emphasizes risk, compliance, and experience improvements across candidate and hiring manager journeys, with opportunities to automate and

Qualifications

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Bachelor's degree required.

Responsibilities

• Evaluate recruiting, onboarding, contingent labor, and workforce processes to identify risk, control, compliance, and operational improvement opportunities.
• Document current-state processes, controls, decision points, and stakeholder interactions.
• Conduct root-cause analysis on recurring process failures, defects, escalations, and operational issues.
• Develop recommendations that balance experience, efficiency, compliance, and risk management.

Education

Bachelor's degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Analyst within PNC's Talent Acquisition and Outreach organization, you will be based in Pittsburgh, PA; Cleveland, OH; Downers Grove, IL or Birmingham, AL. We are seeking a candidate a Business Analyst for our Enablement and Experience Team to ensure Workforce Strategies initiatives are designed with integrity, aligned to stakeholder needs, and capable of delivering measurable business value. By connecting Employment Integrity, Journey Redesign, and Benefits Realization, the Business Transformation Analyst helps transform ideas into sustainable outcomes that improve experience, reduce risk, and drive organizational performance.

• An analytical problem solver who enjoys uncovering the root cause of complex business issues.
• Passionate about improving experiences through thoughtful process and journey design.
• Comfortable working across business, operational, technology, risk, and HR functions.
• Skilled at translating ambiguity into structured solutions and actionable recommendations.
• Adept at using data, process analysis, and stakeholder insights to drive meaningful transformation.
• Focused on both operational excellence and human-centered design.

Primary Responsibilities

• Evaluate recruiting, onboarding, contingent labor, and workforce processes to identify risk, control, compliance, and operational improvement opportunities.
• Document current-state processes, controls, decision points, and stakeholder interactions.
• Conduct root-cause analysis on recurring process failures, defects, escalations, and operational issues.
• Partner with Risk, Controls, Legal, Compliance, and business stakeholders to strengthen process integrity and improve control effectiveness.
• Develop recommendations that balance experience, efficiency, compliance, and risk management.
• Lead discovery efforts to understand stakeholder needs, pain points, and opportunities for improvement.
• Facilitate workshops and design sessions to define future-state experiences and operating models.
• Create journey maps, service blueprints, process maps, workflow diagrams, and business requirements.
• Identify opportunities to simplify processes, remove friction, automate manual activities, and improve stakeholder satisfaction.
• Support modernization initiatives that enhance the candidate, hiring manager, employee, recruiter, and contingent worker experience.
• Establish baseline metrics for strategic initiatives and transformation efforts.
• Define success measures, key performance indicators, and benefit-tracking methodologies.
• Monitor and analyze post-implementation results to evaluate realized business value.
• Develop executive reporting, dashboards, and scorecards that demonstrate outcomes and return on investment.
• Identify opportunities to enhance adoption, improve performance, and increase realization of intended benefits.
• Elicit, document, and manage business requirements and user stories.
• Translate business needs into actionable recommendations and implementation plans.
• Assess impacts across people, process, technology, controls, and governance.
• Facilitate stakeholder alignment and support effective decision-making.
• Coordinate testing, validation, and business readiness activities to ensure solutions meet intended objectives.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

• Business Needs
• Business Processes
• Data Analytics
• Decision Making
• Management Reporting
• Prioritization
• Waterfall Model

Competencies

• Addressing Customer Needs
• Analytical Thinking
• Business Assessment
• Business Data Analysis
• Effective Communications
• Information Capture
• Modeling: Data
• Process
• Events
• Objects
• Process Management
• Project Management
• Requirements Analysis
• Software Product Business Knowledge
• Workflow Analysis

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $40,000.00 – $75,625.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

Application Window

Generally, this opening is expected to be posted for two business days from 10/21/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say “Workday” for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Company Culture

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve.

Total Rewards

PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.