Workforce Specialist - Call Center

ahscareers; Pittsburgh (Allegheny County); Remoto; USD 52.000 - 72.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, dental, and vision insurance

401(k)

Employee wellness program

Training and career growth opportunit

Descrizione del lavoro

Automated Health Systems is seeking a Workforce Specialist to support contact center workforce operations and staffing coordination. This position is remote.

The role focuses on monitoring adherence, data tracking, and coordinating staffing while providing technical support and process improvements across the team.

Competenze

• Associate degree in related field preferred or equivalent experience.
• 2+ years of contact center or human services experience required.
• Strong communication and computer skills.
• Ability to manage multiple tasks and analyze workforce data.
• Bilingual skills are a plus.

Mansioni

• Monitor schedule adherence and staffing levels
• Assist with workforce reporting and data tracking
• Provide technical assistance to staff when needed
• Direct staff to internal support resources
• Support workforce planning and call queue assignments
• Troubleshoot operational or staffing issues
• Assist with reporting and process improvement efforts

Conoscenze

Contact center experience

Communication skills

Computer skills

Multitasking

Data analysis

Bilingual (plus)

Formazione

Associate degree in related field

Equivalent experience

Descrizione del lavoro

Automated Health Systems is seeking a Workforce Specialist to support contact center workforce operations and staffing coordination. This position is remote.

Benefits

• Health, dental, and vision insurance
• 401(k)
• Employee wellness program
• Training and career growth opportunities

Responsibilities

• Monitor schedule adherence and staffing levels
• Assist with workforce reporting and data tracking
• Provide technical assistance to staff when needed
• Direct staff to internal support resources
• Support workforce planning and call queue assignments
• Troubleshoot operational or staffing issues
• Assist with reporting and process improvement efforts

Qualifications

• Associate degree in related field preferred or equivalent experience
• 2+ years of contact center or human services experience required
• Strong communication and computer skills
• Ability to manage multiple tasks and analyze workforce data
• Bilingual skills are a plus

Automated Health Systems is an Equal Opportunity Employer.