Workforce Performance & Manager Excellence Lead

Entrega; Troy (MI); On-site; USD 85,000 - 110,000; Full time

Job summary

Entrega is seeking a highly capable Workforce Performance Lead in Troy, MI to design and operate the practices that enable employees to perform at high levels and managers to lead consistently. This role focuses on performance, development, accountability, and a proactive approach to improvement.

Working with the Director of Workforce Performance & Operations, you will translate business needs into practical processes, tools, and interventions to strengthen employee performance and manager

Responsibilities

• Help design, implement, and continuously improve Entrega's workforce performance practices and processes.
• Support managers in establishing clear performance expectations, responsibilities, and standards for employees.
• Help managers identify, understand, and address employee performance gaps.
• Develop structured approaches for performance coaching, corrective action, and performance improvement.
• Support the development and administration of performance reviews and related workforce performance practices.
• Help ensure performance concerns are addressed consistently, appropriately, and in a timely manner.
• Track significant performance matters and actions through resolution.
• Identify recurring workforce performance trends and opportunities requiring broader organizational action.
• Coach and support managers on setting expectations, providing feedback, addressing performance concerns, developing employees, and managing difficult situations.
• Develop practical manager tools, guides, templates, and operating practices.

Job description

Entrega is seeking a highly capable Workforce Performance Lead in Troy, MI to design and operate the practices that enable employees to perform at high levels and managers to lead consistently. This role focuses on performance, development, accountability, and a proactive approach to improvement.

Working with the Director of Workforce Performance & Operations, you will translate business needs into practical processes, tools, and interventions to strengthen employee performance and manager