Workforce Performance Lead

Entrega; Troy (MI); On-site; USD 85,000 - 110,000; Full time

Job summary

Entrega is seeking a highly capable Workforce Performance Lead in Troy, MI to design and operate the practices that enable employees to perform at high levels and managers to lead consistently. This role focuses on performance, development, accountability, and a proactive approach to improvement.

Working with the Director of Workforce Performance & Operations, you will translate business needs into practical processes, tools, and interventions to strengthen employee performance and manager

Responsibilities

• Help design, implement, and continuously improve Entrega's workforce performance practices and processes.
• Support managers in establishing clear performance expectations, responsibilities, and standards for employees.
• Help managers identify, understand, and address employee performance gaps.
• Develop structured approaches for performance coaching, corrective action, and performance improvement.
• Support the development and administration of performance reviews and related workforce performance practices.
• Help ensure performance concerns are addressed consistently, appropriately, and in a timely manner.
• Track significant performance matters and actions through resolution.
• Identify recurring workforce performance trends and opportunities requiring broader organizational action.
• Coach and support managers on setting expectations, providing feedback, addressing performance concerns, developing employees, and managing difficult situations.
• Develop practical manager tools, guides, templates, and operating practices.

Job description

WHY JOIN ENTREGA

Entrega is a growing technology professional services firm headquartered in Michigan, delivering enterprise technology, digital, and business solutions to global clients. We help leading organizations solve complex business challenges through the successful execution of business-critical technology initiatives, supported by our ongoing investment in our people, processes, and technology.

At Entrega, we believe exceptional client outcomes begin with exceptional employees. We provide an environment where professionals are trusted with meaningful responsibility, supported by experienced leadership, and empowered to make a measurable impact.

You’ll work alongside a talented team serving Fortune 500 clients, contribute to high-visibility initiatives, and have opportunities to influence how our company continues to grow. As we expand, employees who consistently deliver results have opportunities to broaden their responsibilities, advance their careers, and help shape the future of the organization.

If you’re looking for an opportunity to make a meaningful impact, learn and grow professionally, and help shape the future of a growing professional services firm, we encourage you to explore a career with Entrega.

POSITION DETAILS

The following information provides an overview of the work arrangement and key logistical aspects of the role. Specific details may vary based on business needs and the requirements of the position.

• Work Location: Onsite - Troy, Michigan
• Employment Type: Full-Time
• Travel: Occasional local travel, as needed

POSITION SUMMARY

Entrega is seeking a highly capable, results-oriented Workforce Performance Lead to help build and operate the practices, processes, and programs that enable employees to perform effectively and managers to lead consistently.

This is not a traditional Human Resources role. The Workforce Performance Lead will focus on improving workforce performance by helping establish clear expectations, effective performance practices, stronger managers, meaningful employee development, and consistent follow-through when performance does not meet expectations.

Working closely with the Director of Workforce Performance & Operations and leaders throughout the organization, this role will help design, implement, and continuously improve Entrega's approach to employee performance, manager effectiveness, performance improvement, learning and development, and workforce capability.

The Workforce Performance Lead will combine strong business judgment with structured execution. The successful candidate will not simply administer programs or coordinate activities. They will help translate business and workforce needs into practical processes, tools, training, expectations, and interventions that improve how people and managers perform.

This role requires someone who is comfortable working directly with managers, asking good questions, identifying performance gaps, bringing structure to ambiguous situations, and following issues through to meaningful resolution.

This is an opportunity to help build a differentiated workforce performance capability within a growing professional services firm. The right candidate will have the opportunity to influence how Entrega develops managers, strengthens employee performance, builds workforce capabilities, and creates a culture of accountability, development, and continuous improvement.

RESPONSIBILITIES

This description reflects the primary accountabilities of the role and is not intended to be an exhaustive list of all responsibilities. Role scope may evolve in alignment with business needs.

Workforce Performance

• Help design, implement, and continuously improve Entrega's workforce performance practices and processes.
• Support managers in establishing clear performance expectations, responsibilities, and standards for employees.
• Help managers identify, understand, and address employee performance gaps.
• Develop structured approaches for performance coaching, corrective action, and performance improvement.
• Support the development and administration of performance reviews, performance discussions, and related workforce performance practices.
• Help ensure performance concerns are addressed consistently, appropriately, and in a timely manner.
• Track significant performance matters and actions through resolution.
• Identify recurring workforce performance trends, gaps, and opportunities requiring broader organizational action.

Manager Effectiveness

• Help managers develop the capabilities required to lead employees effectively and consistently.
• Coach and support managers on setting expectations, providing feedback, addressing performance concerns, developing employees, and managing difficult workforce situations.
• Develop practical manager tools, guides, templates, and operating practices.
• Help establish consistent management expectations and reinforce effective management behaviors across the organization.