Talent Operations Manager

Great Lakes Management Co.; Plymouth (MN); On-site; USD 70,000 - 100,000; Full time

Job summary

Great Lakes Management Co. is seeking a Talent Operations Manager to lead the full lifecycle of direct care staffing, including recruiting, onboarding, scheduling, and workforce optimization.

You will work with community leadership to align staffing with occupancy and budget, fostering accountability and service excellence across the resident care team. This role emphasizes collaboration, proactive staffing strategies, and a commitment to positive candidate and employee experiences.

Qualifications

• High school diploma required; associate degree preferred.
• Experience in recruiting, staffing, scheduling, or workforce management.
• Healthcare or senior living experience preferred.
• Strong organizational and time management skills.
• Excellent communication, interpersonal, and problem-solving abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with scheduling and applicant tracking systems preferred.
• Community-based role with frequent interaction with staff and leadership.
• Requires flexibility in scheduling based on staffing needs, including evenings, weekends, and on-call responsibilities.

Responsibilities

• Manage full-cycle recruitment for direct care staff, including job postings, sourcing, screening, interviewing, and hiring.
• Ensure timely, consistent communication with candidates to deliver an excellent applicant experience.
• Partner with leadership to proactively identify staffing needs and implement effective recruitment strategies.
• Maintain applicant tracking systems and ensure accurate documentation.
• Oversee onboarding from offer acceptance through orientation.
• Coordinate and/or facilitate new hire orientation to ensure a welcoming, organized experience.
• Partner with the Business Office Manager to ensure completion of all pre-employment requirements.
• Support early engagement and retention through regular check-ins during the first 90 days.
• Develop and manage staff schedules based on resident needs, occupancy, and acuity.
• Proactively adjust schedules to address call-offs, open shifts, and operational changes.
• Ensure fair and equitable scheduling practices.
• Assist with direct care as needed to support staffing coverage and quality care.
• Coordinate after-hours and weekend staffing needs and respond to urgent gaps.
• Serve as a point of contact for staffing-related issues outside standard business hours.
• Monitor and manage overtime in alignment with budget expectations.
• Identify trends and implement strategies to improve staffing efficiency and reduce overtime.
• Ensure hiring, onboarding, and scheduling practices comply with all policies and regulations.
• Partner with the Business Office Manager to maintain accurate employee records.
• Provide regular updates on hiring progress, staffing levels, and workforce challenges.
• Develop and implement strategies to improve retention and reduce turnover.
• Lead employee engagement efforts, including stay interviews and feedback collection.
• Partner with leadership to address staffing challenges and foster a positive work environment.

Skills

Recruiting

Staffing

Scheduling

Workforce management

Communication

Interpersonal skills

Problem solving

Time management

Organizational skills

Flexibility

Education

High school diploma

Associate degree

Tools

Applicant Tracking Systems

Scheduling software

Job description

The Talent Operations Manager leads the full lifecycle of direct care staffing, including recruitment, onboarding, scheduling, and workforce optimization. This role is critical in ensuring a seamless and positive candidate and employee experience while maintaining appropriate staffing levels to support high-quality resident care and operational efficiency.

This position works closely with community leadership to align staffing strategies with occupancy, acuity, and budget expectations, while fostering a culture of accountability, engagement, and service excellence.

Key Responsibilities

Recruitment & Applicant Flow

• Manage full-cycle recruitment for direct care staff, including job postings, sourcing, screening, interviewing, and hiring
• Ensure timely, consistent communication with candidates to deliver an excellent applicant experience
• Partner with leadership to proactively identify staffing needs and implement effective recruitment strategies
• Maintain applicant tracking systems and ensure accurate documentation

Onboarding & Orientation

• Oversee onboarding from offer acceptance through orientation
• Coordinate and/or facilitate new hire orientation to ensure a welcoming, organized experience
• Partner with the Business Office Manager to ensure completion of all pre-employment requirements
• Support early engagement and retention through regular check-ins during the first 90 days

Scheduling & Staffing Management

• Develop and manage staff schedules based on resident needs, occupancy, and acuity
• Proactively adjust schedules to address call-offs, open shifts, and operational changes
• Ensure fair and equitable scheduling practices
• Assist with direct care as needed to support staffing coverage and quality care
• Coordinate after-hours and weekend staffing needs and respond to urgent gaps
• Serve as a point of contact for staffing-related issues outside standard business hours

Overtime & Workforce Optimization

• Monitor and manage overtime in alignment with budget expectations
• Identify trends and implement strategies to improve staffing efficiency and reduce overtime

Compliance & Communication

• Ensure hiring, onboarding, and scheduling practices comply with all policies and regulations
• Partner with the Business Office Manager to maintain accurate employee records
• Provide regular updates on hiring progress, staffing levels, and workforce challenges

Employee Retention & Engagement

• Develop and implement strategies to improve retention and reduce turnover
• Lead employee engagement efforts, including stay interviews and feedback collection
• Partner with leadership to address staffing challenges and foster a positive work environment

Qualifications

• High school diploma required; Associate degree in a related field preferred
• Experience in recruiting, staffing, scheduling, or workforce management required
• Healthcare or senior living experience preferred
• Strong organizational and time management skills
• Excellent communication, interpersonal, and problem-solving abilities
• Ability to manage multiple priorities in a fast-paced environment
• Experience with scheduling and applicant tracking systems preferred
• Community-based role with frequent interaction with staff and leadership
• Requires flexibility in scheduling based on staffing needs
• Includes evenings, weekends, and on-call responsibilities as needed

Why Join Us?

• Opportunity to shape and lead staffing operations within a growing community
• Collaborative leadership and team-focused culture
• Direct impact on employee experience and resident care quality
• Competitive salary and professional growth opportunities
• Full benefit package and 401K