Specialist Workforce Management - MGM National Harbor

MGM Resorts International; Harbor (OR); On-site; USD 56,019,000 - 75,790,000; Full time

Benefits offered by this job

Health & Income Protection benefits

Free meals in employee dining room

Free parking on and off shift

Healthcare, financial, and time off

Professional development and volunteer

Job summary

MGM National Harbor in Maryland is seeking a Workforce Management Specialist to design and manage dynamic staff schedules across all departments, while keeping service levels high.

You will serve as the subject-matter expert for Workforce Management systems, forecast staffing needs with department leaders, and create labor strategies that balance demand with equity and compliance. Applicants should have 2+ years of relevant experience and a high school diploma or GED.

Qualifications

• 2+ years of prior relevant experience.
• High School Diploma or GED required.
• Experience with scheduling software is a plus.

Responsibilities

• Build and manage dynamic schedules using workforce management software for all departments.
• Serve as subject matter expert for Workforce Management systems and monitor performance.
• Forecast staffing needs with department leaders and develop efficient labor strategies.
• Design schedules balancing business demand, service excellence, and labor agreements.
• Recommend scheduling improvements and develop new staffing models to drive efficiency.
• Ensure compliance with all legal, legislative, ethical, and equity requirements.
• Process daily schedule activities including leave requests, call-outs, and adjustments.
• Monitor and report on KPIs such as Service Level, Occupancy, Abandon Rates, ASA, and AHT.
• Deliver SH0W service fundamentals to internal customers in a collaborative environment.

Skills

Workforce management

Scheduling software

Education

High School Diploma or GED

Tools

Workforce Management Software

Job description

National Harbor, Maryland

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Love puzzles, people, and making everything run like clockwork? As a Workforce Management Specialist at MGM National Harbor , you’ll be the mastermind behind smart scheduling that keeps our resort humming. If numbers excite you and solving staffing challenges feels like a win, this role is your jackpot.

THE DAY-TO-DAY:

• Build and manage dynamic schedules using innovative workforce management software to support all departments
• Serve as the subject matter expert for Workforce Management systems—tracking performance, issues, and downtime
• Partner closely with department leaders to forecast staffing needs and create efficient labor strategies
• Design schedules that balance business demand, service excellence, and labor agreements
• Recommend scheduling improvements and develop new staffing models to drive efficiency
• Ensure compliance with all legal, legislative, ethical, and equity requirements
• Process daily schedule activities including leave requests, call-outs, and adjustments
• Monitor and report on key performance indicators such as Service Level, Occupancy, Abandon Rates, ASA, and AHT
• Deliver S.H.O.W. service fundamentals to all internal customers in a collaborative, supportive environment

THE IDEAL CANDIDATE:

• At least 21 years of age
• High School Diploma or GED
• 2+ Years of Prior Relevant Experience

THE PERKS & BENEFITS:

• Health & Income Protection benefits (for eligible employees)
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Healthcare, financial, and time off benefits
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16138

Pay Rate:

The rate for this role is:

$23.00

This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

Paywill not be below any applicable minimum wage.

Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.