Special Events Representative - MGM Springfield

MGM Resorts International; Springfield, Northern (MA, KY); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Free meals

Uniform provided

Discounts on hotel, dining, retail

Job summary

The Springfield, Massachusetts area is home to MGM Resorts International, seeking staff for event support, guest services, and administrative tasks. The role includes assisting with setup and breakdown, managing registrations, and maintaining inventory of promotional items.

A strong service mindset and basic computer skills are essential. Starting wage is $15.45 per hour, with overtime paid per state requirements.

Qualifications

• High school diploma or GED required.
• Experience in customer service preferred.
• Ability to prioritize in a fast-paced environment.

Responsibilities

• Assist with setup and breakdown of events.
• Serve as a brand representative and maintain a professional demeanor.
• Complete event registrations and guest check-ins using computer programs.
• Handle administrative tasks and office support duties.

Skills

Customer service

Guest relations

Multi-line phones

Education

High school diploma or GED

Tools

Office software

Computers

Job description

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International

The Job:

• Assist with setup, breakdown of events and execution of events.
• Serve as a brand representative on property, maintaining a professional demeanor and willingness to assist guests.
• Perform various event duties, including setup and breakdown, organizing event supplies, and maintaining an inventory of promotional items.
• Complete event registration, guest check-ins, and gift redemptions using multiple computer programs.
• Adhere to all departmental and property policies, complete assignments in a timely manner, and protect the confidentiality of company files and data.
• Handle administrative tasks, including office support (using multi-line phones, computer, fax, copier), filing, drafting memos, and acting as an office runner.

The Starting Rate:

$15.45 per hour

Pay will not be below any applicable minimum wage. Should overtime be worked, employees are paid overtime pay in accordance with state requirements.

Pay Rate The rate for this role is: $15.45 This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire.

The Ideal Candidate:

• High school diploma or GED
• Highly motivated, service oriented and energetic
• Ability to prioritize in a fast-paced environment
• Ability to resolve guest inconveniences
• Ability to follow verbal and written instructions
• Basic computer skills
• Previous customer service experience
• Lift and move object up to 40 pound
• Must be flexible with schedule and available to work days, nights, weekends and holidays as the schedule rotates each month based on property scheduled events

The Perks & Benefits:

• Free meals in our employee dining room.
• Company issued uniform and dry cleaning.
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community.
• Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans.
• Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=16054

Are you ready to JOIN THE SHOW?

At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world-class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment and unparalleled experiences — combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best-in-class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.

MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first-class accommodations and dining, world-class entertainment, state-of-the-art meeting and convention facilities, and high-quality retail and gaming experiences.

MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail].

We are an Equal Opportunity Employer. We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.

For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers.

For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.