Security Dispatch Officer - MGM Springfield

MGM Resorts International; Springfield, Northern (MA, KY); Hybrid; USD 26,000 - 34,000; Full time

Benefits offered by this job

Healthcare, dental, vision insurance

Time off benefits

Employee discounts (hotel, F&B, retail

Free meals in employee dining room

Free parking

Professional development

Uniform and dry-cleaning

Job summary

The Springfield, MA location of MGM Resorts International is hiring a Security Dispatcher to be the central communication link between Security Officers and Management. You will coordinate radio and telephone communications, stay calm under pressure, and manage multiple priorities in a fast-paced environment to help keep guests and operations safe.

Ideal candidates have a High School diploma or GED, are at least 18, and possess typing skills; security experience is preferred.

Qualifications

• High School diploma or GED required.
• Must be 18 years of age or older.
• Typing skills required.
• Security experience preferred.

Responsibilities

• Continuously monitor cameras, access control systems, and alarm panels to identify and respond to potential security threats.
• Coordinate and direct security officers to respond to incidents, emergencies, and requests for assistance throughout the property.
• Maintain continuous coordination with the Global Security Operations Center.
• Operate communication equipment, such as two-way radios and telephones.
• Maintain accurate logs of communication and incidents in real-time for reporting.

Skills

Typing skills

Security experience

Education

High School diploma or GED

Job description

Springfield, Massachusetts

The SHOW comes alive at MGM Resorts International Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB

Be the voice that keeps security moving! As a Security Dispatcher, you’ll be at the heart of our Security Department, serving as the vital communication link between Security Officers and Management. You’ll coordinate radio and telephone communications, stay calm and make smart, quick decisions during emergencies, and expertly manage multiple priorities in a fast-paced environment. If you’re organized, alert, confident under pressure, and ready to play a critical role in keeping people and operations safe, this is your opportunity to make a real impact!

THE STARTING RATE

$22.00 per hour

THE DAY-TO-DAY

• Continuously monitor cameras, access control systems, and alarm panels to identify and respond to potential security threats
• Coordinate and direct security officers to respond to incidents, emergencies, and requests for assistance throughout the property
• Maintain continuous coordination with the Global Security Operations Center
• Operate communication equipment, such as two-way radios and telephones
• Maintain accurate logs of communication, incidents, emergencies, and security activities in real-time, maintaining clear and detailed records for reporting and follow-up
• Follow established protocols during emergencies, while maintaining clear communication and coordination with local authorities
• Liaise with law enforcement, emergency medical services, and other external agencies as needed
• Own dispatch calls for service including those related to security or lost and found items
• Resolve issues promptly
• Assist in investigations by locating and retrieving relevant video footage, facilitating accurate and timely identification of key evidence for review

THE IDEAL CANDIDATE

• High School diploma or GED required
• Must be 18 years of age or older required
• Security experience preferred
• Typing skills necessary

THE PERKS & BENEFITS

• Healthcare, financial and time off benefits
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more.
• Free meals in our employee dining room
• Free parking on and off shift
• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community
• Company-issued uniform and dry-cleaning

Pay Rate

Pay Rate The rate for this role is: $22.00 This rate represents a good faith estimate of the wage rate that MGM reasonably expects to pay for the position upon hire. Pay will not be below any applicable minimum wage. Should overtime be worked, employees are paid overtime pay in accordance with state requirements. Employees in this position are eligible to participate in medical, dental, vision, life insurance, 401(k) plans, and time off plans. Specific program offerings vary by eligibility factors such as geographic location, employment status, and union membership.

VIEW JOB DESCRIPTION: https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=12972

Are you ready to JOIN THE SHOW?

At MGM Resorts, we exist to entertain the human race and provide an unforgettable escape. From delivering excellence for our guests to building and sustaining our communities, you can join our diverse teams of world‑class talent and thrive in our collaborative environment. Our iconic MGM Resorts brands offer everyone a wide variety of exciting career opportunities with access to unlimited growth. Be part of a unique world filled with anticipation, entertainment AND UNPARALLELED EXPERIENCES - combined with competitive rewards and exclusive perks. Together, we will use our meaningful relationships to continue to build our authentic culture. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best‑in‑class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world.

MGM Resorts International develops, builds and operates unique destination resorts designed to provide a total resort experience, including first‑class accommodations and dining, world‑class entertainment, state‑of‑the‑art meeting and convention facilities, and high‑quality retail and gaming experiences. We know the importance of respecting each other’s differences. We embrace and leverage our diversity to achieve best‑in‑class experiences and create stronger ties with our employees, guests, suppliers and community partners. We stay committed to taking strong, principled stands on equality to better unify our world. MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact us at [e-mail]

We are an Equal Opportunity Employer.

We are also committed to protecting the privacy of visitors to our employment application site, including the protection of any personal information provided to us.

For more information about MGM Resorts International, including our privacy policy and commitment to diversity and inclusion, please visit http://www.mgmresorts.com/careers.

For California residents, also see our California Privacy Notice that describes the categories of personal information and sensitive personal information we collect and provides certain details about our processing of that information.