Workforce Management Specialist I

Apex Systems; Merrifield (VA); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Everforth Apex Systems is seeking a Workforce Management Specialist I in Merrifield, VA (hybrid) or Pensacola, FL. You will support staffing requests, update schedules, and assist management to ensure accurate time recording and onboarding.

Responsibilities include creating schedules, monitoring adherence, updating shifts, and maintaining SOPs. Ideal candidates have exposure to WFM, familiar with Verint CMS, and strong organizational skills to handle multiple priorities.

Qualifications

• Experience in a workforce management environment and ability to manage multiple priorities independently or in a team.
• Familiarity with workforce management systems (Verint scheduling software, CMS) and basic Word skills.
• Strong organizational, planning and time management abilities with attention to detail.

Responsibilities

• Create and modify schedules using WFM software.
• Monitor real-time staffing schedule adherence and collaborate with management to resolve issues.
• Update staff schedules with meal, break, and shift changes.
• Assist in coordinating staff to meet WFM goals.
• Document and maintain SOPs and references from scheduling software.
• Recommend procedural changes to improve efficiency.
• Maintain communications with other units to fix errors and support corrective actions.
• Evaluate staffing needs, post openings, and process department changes.
• Process PTO, OT, and leave requests per guidelines.
• Maintain staffing data across databases and track correspondence.
• Initiate promotions, separations, and schedule changes.
• Train new hires on workforce management systems.
• Other duties as assigned.

Skills

Workforce management systems

Verint scheduling software

CMS

Word

Time management

Analytical skills

Communication skills

Job description

Job#: 3045908

Position Title: Workforce Management Specialist I

Location: Merrifield, VA or Pensacola, FL (Hybrid)

Role Overview

This position provides operational support for Workforce Management functions. The role involves initiating staffing requests, updating schedules, and supporting management to ensure employee time is recorded properly. You will perform basic workforce management functions under close supervision, including new hire onboarding and administrative responsibilities.

Key Responsibilities

• Create and modify schedules using WFM software.
• Monitor real-time staffing schedule adherence to ensure performance is within pre-set parameters and work with management to resolve issues.
• Update staff schedules with information such as meal, break, and shift changes or technical problems.
• Assist in the coordination and allocation of staff to achieve WFM goals.
• Document and maintain standard operating procedures and reference tools from scheduling software.
• Recommend procedural and operational guideline changes to improve efficiency.
• Maintain communication with other business units to remediate errors and assist with corrective actions.
• Evaluate departmental staffing needs, post open positions, and process department changes.
• Review and process staff requests for PTO, OT, and leave within established guidelines.
• Maintain staffing data in multiple databases and track correspondence.
• Initiate requests for promotions, separations, and permanent schedule changes.
• Conduct training on workforce management systems for new hires.
• Perform other duties as assigned.

Required Qualifications

Experience: Exposure to a workforce management environment and familiarity with its processes, resource planning, and various systems. Experience managing multiple priorities independently or in a team environment.

Technical Skills: Familiarity with workforce management systems (e.g., Verint scheduling software, CMS). Basic skill with Word.

General Skills: Basic organizational, planning, and time management skills. Ability to maintain accuracy with attention to detail and meet deadlines. Basic research, analytical, and problem-solving skills. Basic verbal and written communication skills.

Preferred Qualifications

• Familiarity with the functions, philosophy, operations, and organizational objectives of this employer.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060