Workforce Management Scheduler

Great Escape Parks; Paradise Beach (NY); On-site; USD 22,041 - 24,796; Part time

Job summary

Great Escape Parks is seeking a Workforce Planning Assistant to support centralized scheduling for park and lodge staff. You will forecast volumes, project staffing, and design optimal schedules across divisions. The role involves collaborating with management, maintaining schedules, and delivering daily operational reports.

Proficient Excel skills and experience customer service are preferred. Availability includes evenings, weekends, and holidays to meet business needs.

Qualifications

• Excel proficiency with advanced formulas and data tables; PivotTables preferred.
• Customer service experience preferred.
• Reliable, flexible availability including evenings, weekends, and holidays.

Responsibilities

• Oversee scheduling activities in Optim8, developing and maintaining departmental schedules.
• Collaborate with park leadership to design and optimize schedules ensuring coverage and service.
• Analyze staffing plans to identify coverage gaps and advise management and recruitment.
• Prepare and distribute scheduling documents such as open-shift reports and workforce summaries.
• Provide daily reports for the central scheduling office to ensure efficient workflow.
• Serve as main contact for associates on scheduling questions and conflicts.
• Update schedules in response to staffing changes to maintain continuity.
• Deliver guest service aligned with Six Flags standards.
• Maintain a safe, clean work environment per Six Flags safety protocols.
• Perform other duties as assigned.

Skills

Microsoft Excel

PivotTables

Customer service

Flexible availability

Tools

Optim8 scheduling platform

Job description

Overview

Workforce Planning Assistants will assist in the centralized scheduling process for Great Escape park & lodge employees. They're responsible for the scheduling functions as well as generating volume forecasts, projecting staffing levels, and determining optimal schedule patterns for operating divisions.

You will work directly with park management from all divisions, as well as with associates directly to ensure that work schedules meet various business demands, as well as the needs of seasonal staff.

Responsibilities

• Oversee all scheduling activities within the scheduling platform (Optim8), including the development, management, and long‑term maintenance of departmental schedules.
• Partner with park leadership to design, adjust, and optimize schedules that ensure adequate staffing coverage and exceptional service delivery across all operational areas.
• Analyze staffing plans to identify potential coverage gaps and provide strategic recommendations to department management and recruiting teams.
• Prepare, maintain, and distribute key scheduling and staffing documents, including open‑shift reports, workforce summaries, headcount templates, and associate data.
• Provide daily leadership and operational reports for the central scheduling office, ensuring efficient workflow and service responsiveness.
• Serve as a primary point of contact for associates, addressing and resolving scheduling questions, conflicts, and concerns.
• Update and modify park schedules in response to staffing changes, labor shortages, or business interruptions to maintain operational continuity.
• Delivers exceptional guest service in alignment with Six Flags standards, proactively engaging with guests, responding to inquiries, and providing clear and helpful directions.
• Ensures a clean, safe, and orderly work environment by adhering to all Six Flags safety protocols and promptly reporting any unsafe, unusual, or non‑compliant conditions to leadership.
• Perform all other duties as assigned.

Payrate: $17.00/hr.

Qualifications

• Proficiency in Microsoft Excel, including advanced formulas and data table management; experience with PivotTables is preferred.
• Customer service experience is preferred.
• Maintains reliable and flexible availability, including evenings, weekends, and holidays, to support business demands and operational needs.