Workforce Insights Manager: Capacity Planning & Forecasting

Centene Corporation; Maryland; Hybrid; USD 88,000 - 158,000; Full time

Job summary

Centene Corporation seeks a Manager, Business Insights to lead workforce capacity planning and staffing forecast initiatives across markets. You will develop staffing models using historical volume, membership forecasts, productivity, and processing times to determine workforce needs and translate insights into actionable recommendations.

Collaborating with Analytics, Finance, Strategy, IT, and operations, you will drive enterprise analytics projects, communicate findings to non-technical

Qualifications

• Bachelor’s degree in business, computer science or IT, healthcare administration, statistics, or related field.
• 4+ years of experience in general business, analytics or IT.
• Experience in technology product ownership, development, deployment, and user adoption preferred.
• Working knowledge of analytical tools, including PowerBI, Tableau, Alteryx, SAS, or related tools preferred.
• Experience in organizational performance management, continuous improvement and customer feedback mechanisms, or change management preferred.
• Experience in communication and change management, learning and development, or human resources preferred.

Responsibilities

• Lead the planning and execution of enterprise-wide analytics projects and strategic initiatives, including workforce capacity planning and staffing forecast initiatives, translating business goals into actionable solutions.
• Partner cross-functionally at all levels of the organization and communicate findings and insights to non-technical business partners.
• Independently engage with business leaders to understand market-specific business needs, evaluate staffing and capacity requirements, and align analytic capabilities with strategic objectives.
• Facilitate cross-team project collaboration between state-based health plans and business units.
• Research key business problems and proactively identify potential enterprise solutions.
• Provide product ownership support for deployment and adoption of analytic tools and technology.
• Support analytics organizational performance management by monitoring SLAs, customer satisfaction, staffing trends, and workforce capacity indicators.

Skills

Workforce capacity planning

Workforce modeling

Staffing forecast

Advanced Excel

Power BI

SQL

Analytical judgment

Education

Bachelor's degree

Tools

PowerBI

Tableau

Alteryx

SAS

Job description

Centene Corporation seeks a Manager, Business Insights to lead workforce capacity planning and staffing forecast initiatives across markets. You will develop staffing models using historical volume, membership forecasts, productivity, and processing times to determine workforce needs and translate insights into actionable recommendations.

Collaborating with Analytics, Finance, Strategy, IT, and operations, you will drive enterprise analytics projects, communicate findings to non-technical