Workforce Experience Analytics & Insights Analyst

First Tech Federal Credit Union; Chelmsford (MA); In loco; USD 74.000 - 89.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical, dental, vision

401(k) match

PTO & holidays

Employee discounts

Descrizione del lavoro

First Tech Federal Credit Union is seeking a Workforce Experience Analyst to measure the digital employee experience, maintain data and dashboards, and quantify the impact of the Digital Workforce team.

The role runs surveys, builds dashboards, ensures data quality, and translates telemetry and survey results into clear findings for technical and non-technical audiences. Reports to the Director, Digital Workforce and supports enterprise reporting.

Competenze

• Bachelor's degree in a related field, or an equivalent combination of education and experience.
• 2-4 years of relevant experience in analytics, employee research, IT measurement, or a comparable field.
• Strong analytical skills with experience in data stewardship, dashboard development, and survey methodology.
• Familiarity with enterprise digital employee experience (DEX) platforms and with adoption-measurement tooling such as Microsoft Viva Insights.
• Ability to translate device telemetry and survey results into clear findings for both technical and non-technical audiences.
• Attention to data quality, employee privacy, and the integrity of measurement that informs decisions.
• Sound judgment and discretion in daily decision making.

Mansioni

• Run the digital employee experience measurement program - administering employee surveys, building and maintaining dashboards, and maintaining data quality across employee groups and devices.
• Supply the evidence base for new tool evaluations - confirming, with experience and survey data, that a documented employee need exists before the team commits engineering effort to a new tool.
• Capture, validate, and package time-savings evidence for the team's AI and automation initiatives, supporting quarterly reporting to enterprise stakeholders.
• Contribute data and analysis to monthly team reporting and to quarterly digital employee experience impact reporting.
• Bring current experience data into weekly team planning so decisions are grounded in evidence rather than anecdote.
• Apply privacy discipline to employee experience data - working in aggregate wherever possible, limiting individual-level access, and accounting for what combined data sources could reveal about an individual.

Conoscenze

Analytical skills

Data stewardship

Dashboard development

Survey methodology

Communication to audiences

Formazione

Bachelor's degree or equivalent

Strumenti

Microsoft Viva Insights

Descrizione del lavoro

First Tech Federal Credit Union is seeking a Workforce Experience Analyst to measure the digital employee experience, maintain data and dashboards, and quantify the impact of the Digital Workforce team.

The role runs surveys, builds dashboards, ensures data quality, and translates telemetry and survey results into clear findings for technical and non-technical audiences. Reports to the Director, Digital Workforce and supports enterprise reporting.