Staff AI & Digital Workforce Engineer

First Tech Federal Credit Union; Chelmsford (MA); Hybrid; USD 131,000 - 157,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Generous 401(k) match

Paid time off: up to 15 days + 40 sick

3 personal days

Paid federal holidays

Employee lending product pricing

Job summary

First Tech Federal Credit Union seeks a Staff Workforce Engineer to set engineering direction for the Digital Workforce tool portfolio. You will architect enterprise-scale AI assistant integrations, mentor engineers, and ensure secure, compliant deployments across multiple tools.

Hybrid role located in Marlborough/Chelmsford, MA or Hillsboro, OR with a target compensation of $131,000–$157,000. You will design cross-system architectures and drive technical standards in collaboration with Security

Qualifications

• Bachelor’s degree in a related field or equivalent combination of education and experience
• 6–8 years of relevant experience with deep expertise in at least two Digital Workforce–relevant domains (digital employee experience, Microsoft 365, automation, or security)
• Deep hands‑on expertise in at least two of: digital employee experience platform architecture, the Microsoft 365 and Copilot ecosystem, automation and scripting, or security and compliance integration
• Demonstrated ability to design cross-system architecture and set technical standards adopted by other engineers, without formal people‑management authority
• Advanced experience with enterprise digital employee experience platforms (e.g., Nexthink) including telemetry pipeline design and ITSM and endpoint toolchains integration
• Expert‑level Microsoft 365 and Copilot administration knowledge, including governance and access‑control design
• Strong track record partnering with Information Security, Vendor Management, and cross-functional stakeholders on complex evaluations
• Effective mentor to less‑senior engineers on architecture and evaluation decisions; informal technical lead

Responsibilities

• Design deployment strategies that span multiple tools and set engineering standards for the Digital Workforce tool portfolio; manage moderate-complexity projects and act autonomously on most technical decisions
• Architect data pipelines and cross-system integrations spanning digital employee experience platforms, IT service management, and endpoint tooling; own integration strategy as the lane’s SME
• Architect Microsoft Copilot and Microsoft 365 enablement at enterprise scale, including governance and access-control design
• Improve and scale the team’s technical evaluation standards and reference library for AI tools, handling the most complex evaluation problems
• Design technical evaluation frameworks for AI use cases entering the Digital Workforce pipeline; mentor Workforce Engineers through complex decisions
• Lead threat modeling for the Digital Workforce tool portfolio with Security, Risk, and Vendor Management to ensure deployments meet security/compliance
• Coordinate technical activities of other Workforce Engineers on cross-tool initiatives; provide architectural guidance
• Partner with Workforce Experience and Workforce Enablement lanes at evaluation/launch checkpoints; translate technical tradeoffs for user validation

Job description

First Tech Federal Credit Union seeks a Staff Workforce Engineer to set engineering direction for the Digital Workforce tool portfolio. You will architect enterprise-scale AI assistant integrations, mentor engineers, and ensure secure, compliant deployments across multiple tools.

Hybrid role located in Marlborough/Chelmsford, MA or Hillsboro, OR with a target compensation of $131,000–$157,000. You will design cross-system architectures and drive technical standards in collaboration with Security