Workforce Experience Analyst

First Tech Federal Credit Union; Marlborough (MA); On-site; USD 74,000 - 89,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Paid time off and holidays

Sick time and personal days

Employee pricing on lending products

Job summary

First Tech Federal Credit Union in Marlborough, MA is seeking a Workforce Experience Analyst to run the digital employee experience measurement program, maintain dashboards, and ensure data quality across employee groups and devices.

The role partners with the Digital Workforce Director and focuses on providing evidence for tool evaluations, AI initiative time-savings, and enterprise reporting. Strong analytical ability and privacy discipline are essential.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 2-4 years analytics, employee research, IT measurement experience.
• Strong analytical skills with focus on data quality.
• Experience with dashboards and survey methodology.

Responsibilities

• Run the digital employee experience measurement program and maintain dashboards.
• Supply evidence base for new tool evaluations using survey data.
• Capture and package time-savings evidence for AI initiatives.
• Contribute data and analysis to monthly and quarterly reports.
• Translate current data into clear findings for technical and non-technical audiences.
• Ensure privacy by using aggregate data and limiting access.

Skills

Analytical skills

Data stewardship

Dashboard development

Survey methodology

DEX platforms

Data privacy

Education

Bachelor's degree in related field

2-4 years analytics experience

Tools

Microsoft Viva Insights

Job description

Description

The Workforce Experience Analyst is the measurement engine of the Digital Workforce team - maintaining the data and dashboards that show how First Tech employees actually experience the technology they use every day, and quantifying the impact of the team's work. Reporting to the Director, Digital Workforce, the Analyst runs the digital employee experience (DEX) measurement program, supplies the evidence that a real employee need exists before the team invests in evaluating a new tool, and safeguards the integrity of the data behind those decisions.

ESSENTIAL FUNCTIONS

• Run the digital employee experience measurement program - administering employee surveys, building and maintaining dashboards, and maintaining data quality across employee groups and devices.
• Supply the evidence base for new tool evaluations - confirming, with experience and survey data, that a documented employee need exists before the team commits engineering effort to a new tool.
• Capture, validate, and package time-savings evidence for the team's AI and automation initiatives, supporting quarterly reporting to enterprise stakeholders.
• Contribute data and analysis to monthly team reporting and to quarterly digital employee experience impact reporting.
• Bring current experience data into weekly team planning so decisions are grounded in evidence rather than anecdote.
• Apply privacy discipline to employee experience data - working in aggregate wherever possible, limiting individual-level access, and accounting for what combined data sources could reveal about an individual.

SCOPE

• Applies practical and theoretical knowledge of the job area with a growing understanding of the functional area and specialized discipline. Gains exposure to complex tasks.
• Accountable for assigned tasks and projects. Works independently and may lead small projects or influence decisions.
• Analyzes and works on moderately complex problems and tasks. Adapts procedures and recommends solutions while exercising judgment.
• Works independently on most tasks, but is occasionally directed. Demonstrates discretion in daily decision making.
• Familiarity with enterprise digital employee experience (DEX) platforms and with adoption-measurement tooling such as Microsoft Viva Insights.
• Ability to translate device telemetry and survey results into clear findings for both technical and non-technical audiences.

EDUCATION QUALIFICATION & EXPERIENCE

• Bachelor's degree in a related field, or an equivalent combination of education and experience.
• 2-4 years of relevant experience in analytics, employee research, IT measurement, or a comparable field.
• Strong analytical skills with experience in data stewardship, dashboard development, and survey methodology.
• Familiarity with enterprise digital employee experience (DEX) platforms and with adoption-measurement tooling such as Microsoft Viva Insights.
• Ability to translate device telemetry and survey results into clear findings for both technical and non-technical audiences.
• Attention to data quality, employee privacy, and the integrity of measurement that informs decisions.
• Sound judgment and discretion in daily decision making.

Location:

Marlborough/Chelmsford, MA

Target Compensation:

$74,000 - $89,000

Schedule:

Monday - Friday: 8am -5pm

Who We Are:

Every great journey begins with a bold idea-and ours is no different. First Tech and DCU were founded on the belief that financial solutions should put people first. That belief has fueled decades of innovation and service, rooted in the tech sector and expanding to support members from all walks of life.

What makes First Tech different? Click here to learn more!

Employees are eligible for:

• Traditional medical, dental, and vision coverage
• Generous 401(k) match
• Paid Time Off: You'll accrue up to 15 days in your first year. In addition, you'll receive 40 hours of sick time and 3 personal days, which refresh annually
• Paid federal holidays
• Special employee pricing on lending products such as mortgage, auto, and personal loans (eligibility subject to standard account requirements and underwriting criteria)

Employment Statements:

First Tech is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to [e-mail] and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

First Tech is not currently offering Visa transfer/sponsorship for this position.