Workforce Enablement Analyst - Onboarding & Training

World Wide Technology, Inc.; New Home (MO); Presencial; USD 66.000 - 83.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and wellbeing

Profit sharing

401k with match

Paid time off

Parental leave

Nursing mothers benefits

Employee discount program

Descripción de la vacante

World Wide Technology (WWT) is seeking a Business Operations Analyst, Workforce Enablement to own SR training, onboarding, and SR360 program development across global rotations. You will translate complex processes into practical resources, coordinate onboarding, and drive continuous improvement with cross‑functional teams.

The role emphasizes content development, facilitation, and measurement of enablement effectiveness, with exposure to tools like Bullhorn, Beeline, PowerPoint, and SharePoint,

Formación

• 3+ years in contingent workforce or IT staffing operations.
• Experience developing presentations, process documentation, job aids, training materials, and other operational content.
• Strong written and verbal communication skills with confidence facilitating sessions for groups of employees.
• Strong organizational skills with the ability to manage multiple programs, content libraries, and priorities.
• Analytical mindset with ability to identify patterns, gaps, and opportunities for improvement.
• Comfortable working cross‑functionally with business leaders, subject‑matter experts, and operational teams.
• Experience coordinating rotational programs across regions preferred.
• Ability to identify and apply practical AI and automation opportunities to streamline workflows.

Responsabilidades

• Own the SR operational training curriculum and supporting enablement materials.
• Develop documentation and content for SR business processes, systems and tools, workflows, and new operational capabilities.
• Facilitate live and virtual enablement sessions for SR employees.
• Translate complex SR processes and system changes into clear, practical guidance employees can apply to their day‑to‑day work.
• Maintain SR specific schedules, materials, recordings, job aids, reference guides, and supporting documentation.
• Coordinate with business and subject‑matter experts to ensure content remains current and operationally accurate.
• Own the SR onboarding experience, materials, and facilitation.
• Maintain standardized SR onboarding paths, checklists, resources, presentations, and role‑specific content.
• Coordinate SR onboarding activities and ensure new employees receive consistent information about our processes, tools, expectations, and resources.
• Identify onboarding gaps and continuously improve the experience based on business changes and employee feedback.
• Own end‑to‑end development of SR360 associates, ensuring consistent onboarding, curriculum, coaching, measurement, and continuous improvements across the organization.
• Coordinate SR360 rotations across RM, SEM, SPA, SRX and VMO, aligning schedules, learning objectives, host‑team expectations, and handoffs with business needs.
• Partner with mentors to establish coaching practices, regular check‑ins, and actionable feedback throughout rotations.
• Build SR role‑specific learning objectives with subject‑matter experts covering sourcing and candidate workflows, engagement health and redeployment, SR financials, billing, partner controls, contract compliance.
• Maintain SR360 program milestones and learning progress reporting; translate findings into curriculum and program improvements.
• Establish and maintain processes for content intake, review, updates, and retirement.
• Partner with subject‑matter experts to keep SR360 aligned with current business practices.
• Analyze recurring employee questions, training gaps, onboarding friction, and knowledge gaps to identify improvement opportunities.
• Help standardize operational processes and documentation across Strategic Resourcing.
• Establish repeatable methods and standards for developing, publishing, maintaining, and retiring enablement content.
• Track participation, completion, feedback, and other indicators to evaluate enablement effectiveness.
• Recommend improvements to training, onboarding, knowledge management, and operational readiness based on business needs.

Conocimientos

Training materials

Facilitation

Documentation

Program coordination

Process improvement

Cross-functional collaboration

Microsoft 365

PowerPoint

Excel

Knowledge management

Content development

Herramientas

Bullhorn

Beeline

Microsoft 365

PowerPoint

Excel

SharePoint

Teams

Descripción del empleo

World Wide Technology (WWT) is seeking a Business Operations Analyst, Workforce Enablement to own SR training, onboarding, and SR360 program development across global rotations. You will translate complex processes into practical resources, coordinate onboarding, and drive continuous improvement with cross‑functional teams.

The role emphasizes content development, facilitation, and measurement of enablement effectiveness, with exposure to tools like Bullhorn, Beeline, PowerPoint, and SharePoint,