Senior Manager, Performance Intelligence & Enablement

World Wide Technology, Inc.; New Home (MO); Presencial; USD 128.000 - 161.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health and Wellbeing

401k Plan with Company Matching

PTO & Holidays

Descripción de la vacante

World Wide Technology (WWT) seeks a Senior Manager to lead Strategic Resourcing Experience (SRX) initiatives across Business Intelligence, Workforce Enablement, and SR Performance Management. You will translate leadership priorities into measurable delivery, partnering with the pillars to turn capabilities into repeatable practices.

As a key leader, you will drive enablement programs, establish KPIs and scorecards, and ensure data-driven decisions across RM, SEM, and SPA teams.

Formación

• 5+ years of progressive experience in business operations, business intelligence, performance management, workforce enablement, consulting, contingent workforce management, or related disciplines.
• 3+ years of people leadership or cross-functional leadership experience, including setting work priorities, coaching team members, and managing program delivery.
• Demonstrated experience developing performance frameworks, KPIs, dashboards, or operating rhythms.
• Strong analytical capability with demonstrated ability to translate complex information into actionable business insights.
• Experience with Power BI, Excel, and enterprise reporting and analytics environments preferred.

Responsabilidades

• Maintain and improve the business performance framework for delivery teams, including KPIs, scorecards, targets, and operating measures, in partnership with functional leaders.
• Coordinate regular business performance reviews with delivery team leaders and track agreed follow-up actions.
• Create visibility into business performance trends, gaps, productivity, quality, capacity, effectiveness, and other key operational indicators.
• Partner with functional leaders to identify root causes behind performance gaps and translate insights into action.
• Document and maintain common definitions and measurement standards in partnership with functional leaders and data teams.
• Identify opportunities to improve operational efficiency, effectiveness, and scalability.
• Track improvement initiatives and measure whether interventions deliver intended business outcomes.
• Connect functional and team performance measures to broader Strategic Resourcing objectives.
• Identify emerging performance risks early and enable leaders to proactively intervene.

Conocimientos

Data analysis

KPIs & scorecards

Performance management

Cross-functional collaboration

Strategic thinking

Herramientas

Power BI

Excel

Descripción del empleo

World Wide Technology (WWT) seeks a Senior Manager to lead Strategic Resourcing Experience (SRX) initiatives across Business Intelligence, Workforce Enablement, and SR Performance Management. You will translate leadership priorities into measurable delivery, partnering with the pillars to turn capabilities into repeatable practices.

As a key leader, you will drive enablement programs, establish KPIs and scorecards, and ensure data-driven decisions across RM, SEM, and SPA teams.