Business Operations Analyst, Workforce Enablement

World Wide Technology, Inc.; United States; Remote; USD 66,000 - 83,000; Full time

Benefits offered by this job

Health benefits

401k plan with company matching

Paid time off

Parental leave

Job summary

World Wide Technology, Inc. is seeking a Business Operations Analyst, Workforce Enablement to manage end-to-end SR training, onboarding, and knowledge management.

You will own job-related training, onboarding experiences, and SR360 programs to improve readiness and execution across the workforce enablement function. You will coordinate across functional rotations, translate processes into practical resources, and facilitate live and virtual enablement sessions, while continuously improving

Qualifications

• 3+ years of experience in contingent workforce or IT staffing operations, enablement, program coordination, or related.
• Ability to translate business processes into clear, usable documentation and training materials.
• Experience developing presentations, process documentation, job aids, training materials, and other operational content.
• Strong written and verbal communication skills with confidence facilitating sessions for groups of employees.
• Strong organizational skills with the ability to manage multiple programs, content libraries, and priorities.
• Analytical mindset with the ability to identify patterns, gaps, and opportunities for improvement.

Responsibilities

• Own and maintain SR training curriculums and enabling materials.
• Develop docs for SR processes, systems, workflows, and capabilities.
• Facilitate live and virtual enablement sessions for SR employees.
• Translate complex SR processes into practical guidance for day-to-day work.
• Maintain SR onboarding paths, checklists, resources, and role-specific content.
• Coordinate SR360 rotations across RM, SEM, SPA, SRX and VMO and align with business needs.

Skills

Verbal communication

Written communication

Analytical mindset

Project management

PowerPoint

Excel

Teams

SharePoint

Vendor management tools

Tools

Bullhorn

Beeline

PowerPoint

Excel

Teams

SharePoint

Job description

Business Operations Analyst, Workforce Enablement

#26-3400

Remote - Nationwide, United States

Eligible Work Locations

Remote - Nationwide , United States

___________________________________________

Why WWT?

World Wide Technology (WWT) strives to make a new world happen. WWT's work benefits clients andpartners as much as it does its people and community across the globe.

Founded in 1990, WWT brings together strategy, deep technical expertise and world-classpartnerships to help public and private sector organizations design, build and scale intelligent AI, digital,cybersecurity, cloud and infrastructure solutions. Through its Advanced Technology Center (ATC)—acollaborative ecosystem featuring state-of-the-art hardware and software—WWT enables clients and

partners to conceptualize, test and validate innovative technology and then deploy solutions at scaleusing its global integration and distribution capabilities.

With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded incore values and leadership philosophies—has been recognized by Fortune® and Great Place to Work

for its commitment to innovation, trust and creating a great place to work for all. WWT providesproducts and services to large enterprise, global service provider and public sector clients in up to 130

countries across six continents. Softchoice, a World Wide Technology company, supports commercialand SMB markets in the U.S. and Canada.

Want to work with highly motivated individuals on high-performance teams? Join WWT today!

Role Summary

The Business Operations Analyst, Workforce Enablement supports the eff ectiven ess and consistency of Strategic Resourcing (SR) operations by owning and maintaining job-related training, and job specific onboarding experiences employees need to successfully execute their roles.

This position manages the end-to-end w orkforce enableme nt experience , including team -specific onboardin g progra ms, operational training, learning materials, process documentation, knowledge resources, and SR360 . The analyst partners across Strategic Resourcing to translate business processes, tools, and operational changes into practical resources that improve readiness, adoption, and execution.

This is a hands‑on business operations role that combines process knowledge, content development, facilitation, program coordination, and continuous improvement . The analyst also coordinates SR360 associate development across functional rotations, connecting curriculum, mentorship, practical experience, and strategic projects to operational readiness.

Key Responsibilities

SR Workforce Enablement

• Own and mainta in the S R operational training curricul um and supporting enab lement materials.
• Develop documentation and content for SR business processes, systems and tools, workflows, and new operational capabilities.
• Facilitate live and virtual enablement sessions for SR employees.
• Translate complex SR processes and system changes into clear, practical guidance employees can apply to their day-to-day work.
• Maintain SR specific schedules, materials, recordings, j ob aids, reference guides, and supporting documentation.
• Coordinate wit h busine ss and subjec t‑matter experts to ensure content remains current and operat iona lly accurate.

Onboarding

• Own the SR onboarding experience, materials, and facilitation.
• Maintain standardized SR onboarding paths, checklists, resources, presentations, and role‑specific content.
• Coordinate SR onboarding activities and ensure new employees receive consistent information about our processes, tools, expectations, and resources.
• Identify onboa rding ga ps and continuously improve the experience based on business changes and employee feedback.

SR360 & Knowledge Management

• Own the end‑to‑end development of SR360 associates , ensuring consistent onboarding, curriculum, coaching, measurement, process adoption, and continuous improvement s across the organization.
• Coordinate SR360 rotations across RM, SEM, SPA, SRX and VMO, aligning schedules, learning object ives, ho st‑team expectations, and handoffs with business nee ds.
• Partner with functional mentors to establish consistent coaching practi ces, regula r check‑ins, and actionable feedback throughout each rotation; surface development barriers to program leadership.
• Build SR role‑specific learning objectives with subject‑matt er expert s covering sourcing and cand idate work flows, engagement health and redeployment, SR financials, billing accuracy, partner controls, and contract compliance.
• Maintain SR360 program milestones and learning‑progress reporting; partner with leaders to define success factors, review rotation outcomes, and translate findings into curriculum and program improvements.
• Establish and maintain processes for content intake, review, updates, and retirement so employees can trust the information available.
• Partner with subject‑matter experts and process owners to keep SR360 aligned with current business practices.

Business Operations & Continuous Improvement

• Analyze recurring employee questions, training gaps, onboarding friction, and knowledge gaps to identify improvement opportunities.
• Help standardize operational processes and documentation across Strategic Resourcing.
• Establish repeatable methods and standards for developing, publishing, maintaining , and retiring enablement content.
• Track participation, completion, feedback, and other appropriate indicators to e valuat e enablement effectiveness.
• Recommend improvements to training, onboarding, knowledge management, and operational readiness based on business needs.

__________________________________________

Qualifications

• 3+ years of e xpe rience in contingent workforce or IT staffing business operations, enablement, program coordination, process improvement, training, or a related discipline.
• Strong ability to learn business and systems processes and translate them into clear, usable documentation and training.
• Experience developing presentations, process documentation, job aids, training materials, and other operational content.
• Strong written and verbal communication skills with confidence facilitating sessions for groups of employees.
• Strong organizational skills with the ability to manage multiple programs, content libraries, and priorities.
• Analytical mindset with the ability to identify patterns, gaps, and opportunities for improvement.
• Comfortable working cross‑functionally with business leaders, subject‑matter experts, and operational teams.
• Experience supporting team members across the US, LATAM, UK/EMEA, APAC and Australia preferred, with the ability to adapt to regional needs, time zones, and cultural differences.
• Experience with Microsoft 365 tools such as PowerPoint, Excel, Teams, and SharePoint preferred.
• Experience with project management tools, staffing and vendor management platforms such as Bullhorn and/or Beeline, timekeeping systems, and related operational tools preferred.
• Ability to ident ify and apply practical AI and automation opportunitie s to st rea ml ine workflows, improve en ablement content, and reduce manual effort while maintaining accuracy, data privacy, and appropriate human oversight.
• Experience coordinating rotational programs, associate development, mentorship, or structured learning experiences preferred.
• People‑first coaching approach, with the ability to build trust, provide constructive feedback, and create an environment where employees feel comfortable asking questions and practicing new skills.
• Learning agility and curiosity, with the ability to connect workflows across resource management, engagement management, project financials, and vendor management; prior Strategic Resourcing experience preferred.
• Ability to turn business process es int o se quenced learn ing objectives , practical exercises, and clear ev idence o f learning progress.
• Strong program ownership and stakeholder influence, with the ability to align mentors and functional teams, manage dependencies, and adapt plans as business priorities change.
• Ability to use program data and project outcomes to communicate business impact, recommend improvements, and balance employee development with operational needs.

The well‑being of WWT employees is essential. When it comes to our benefits package, WWT has one ofthe best. We offer the following benefits to all full‑time employees:

• Health and Wellbeing: Health (Medical & Prescription), Dental, and Vision Care, Onsite HealthCenters (MO & IL), Employee Assistance Program, Wellness program
• Financial Benefits: Competitive Pay, Profit Sharing, 401k Plan with Company Matching, Life andDisability Insurance, Flexible Spending Accounts, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day ofCaring
• Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary Legal, VoluntarySupplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet Insurance, Employee DiscountProgram

Note: This is not an all‑encompassing list and should not be used as a complete description of the plan’sbenefits. For more information, see our US benefits website at wwt.com/us-benefits.

We strive to create an environment where all employees are empowered to succeed based ontheir skills, performance, and dedication. Our goal is to cultivate a culture of belonging thatencourages innovation, collaboration, and respect for all team members, ensuring that WWTremains a great place to work for all!

If you require accessibility accommodation(s) or adjustment during any stage of the hiringprocess, please let your WWT Recruiter know. The recruiter will work with you to understand yourneeds and help ensure an accessible experience throughout the interview process.

World Wide Technology is an Equal Opportunity Employer.

Certain states and localities require employers to post a reasonable estimate of salary range. A reasonable estimate of the current base salary range for this position is $66,400-$83,000. Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.

If you have any questions or concerns about this posting, please email [e-mail] .

WWT is an Equal Opportunity Employer

Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.

Applicants to and employees of most private employers, state and local governments, educational institutions, employment agencies and labor organizations are protected under Federal law from discrimination.