Workforce Development Specialist I (FFTL)

Commonwealth of Kentucky; Kentucky; Remote; USD 324,000 - 438,000; Full time

Job summary

Commonwealth of Kentucky's Education & Labor Cabinet is seeking a remote Claims Specialist to instruct customers by phone on filing unemployment insurance claims, answer routine questions, and resolve issues. The position is full-time, executive branch, with a 37.5 hour week.

The FFTL status and two years of college are required; duties include eligibility reviews, document guidance, and drafting correspondence. Work is remote based on home address; E-Verify and inquiries may apply.

Qualifications

• EDUCATION: Must complete two years (54 semester hours) from a college or university
• EXPERIENCE, TRAINING, OR SKILLS: NONE
• Substitute EDUCATION for EXPERIENCE: NONE
• Substitute EXPERIENCE for EDUCATION: NONE
• SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Responsibilities

• Instructs customers via phone how to file initial, reopened, and continued unemployment insurance claims.
• Answers basic and routine questions and assists with resolving issues.
• Informs them of their rights and responsibilities under Unemployment Insurance laws and regulations.
• Performs beginning-level eligibility reviews of simple claims in the system to ensure proper work registration, identify issues for investigation, and assign them to a claims investigator.
• Assists claimants via phone with filing for interstate claims, combined wage requests, and military wage requests.
• Informs claimants of the required documents needed to complete the next step of getting wages for these types of claims.
• Drafts correspondence in response to claimant requests and reviews previous days' work to ensure actions are processed properly.

Skills

Written & verbal communication

Time management

Attention to detail

Strong computer skills

Education

Two years college (54 sem hrs)

Job description

Advertisement Closes: 10/21/2026 (11:59 PM ET)

Pay Grade: 11

Salary: $2,843.76 Monthly

Employment Type: EXECUTIVE BRANCH | FULL TIME | Eligible for Overtime | 18A | 37.5 HR/WK

Hiring Agency: Education & Labor Cabinet

Location: Location Varies
This position is a remote workstation location based on the selected candidate's home address.

The Kentucky Education and Labor Cabinet advances education, workforce development, and economic opportunityacross the Commonwealth. The Cabinet provides education and training programs, employment and reemploymentservices, unemployment insurance, and disability determination services to help Kentuckians gain skills, findwork, and maintain economic stability. It partners with education providers, workforce boards, and employersto align training with labor market needs and oversees labor programs that promote fair and safe workplaces.

This is a federally funded time limited (FFTL) position. This means it is a position that is paid entirely as the result of a federal grant. The duration of employment shall not exceed the life of the federal grant that funds the position. An employee appointed to an FFTL position is required to meet the minimum requirements for the classification. Further, an employee appointed to an FFTL position is designated as an unclassified (non-merit) employee. An FFTL employee is eligible to receive benefits at the same level as a classified (merit) employee in a permanent position.

This position will have access to confidential and sensitive information. The successful candidate will be required to ensure the safeguarding and security of all confidential and sensitive information and will be required to complete trainings, sign acknowledgments, follow all policies and adhere to all statutes and requirements pertaining to the safeguarding and security of confidential and sensitive information while employed and after employment ends.

• Instructs customers via phone how to file initial, reopened, and continued unemployment insurance claims.
• Answers basic and routine questions and assists with resolving issues.
• Informs them of their rights and responsibilities under Unemployment Insurance laws and regulations.
• Performs beginning-level eligibility reviews of simple claims in the system to ensure proper work registration, identify issues for investigation, and assign them to a claims investigator.
• Assists claimants via phone with filing for interstate claims, combined wage requests, and military wage requests.
• Informs claimants of the required documents needed to complete the next step of getting wages for these types of claims.
• Drafts correspondence in response to claimant requests and reviews previous days' work to ensure actions are processed properly.

Preferred Knowledge, Skills and Abilities

• Exceptional written and verbal communication skills
• Excellent time management skills
• Ability to work under pressure and attention to detail
• Strong computer skills

  ELC participates in E-Verify. It will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. The Cabinet will only use E-Verify once you have accepted a job offer and completed Form I-9. For more information on E-Verify, or if you believe that ELC has violated its E-Verify responsibilities, please contact the Department of Homeland Security (DHS) at 999-897-7781 or https://dhs.gov/e-verify

  Minimum Requirements

  • EDUCATION: Must complete two years (54 semester hours) from a college or university
  • EXPERIENCE, TRAINING, OR SKILLS: NONE
  • Substitute EDUCATION for EXPERIENCE: NONE
  • Substitute EXPERIENCE for EDUCATION: NONE
  • SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

  Working Conditions

  Incumbents working in this job title primarily perform duties in an office setting.

  If you have questions about this advertisement, please contact Malinda Jamison at [e-mail] or 502-330-9138

  An Equal Opportunity Employer M/F/D