Workforce Development Specialist I - Unemployment Services

Commonwealth of Kentucky

Frankfort (KY)

On-site

USD 31,000 - 38,000

Full time

6 days ago

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Job summary

The Commonwealth of Kentucky through the Education & Labor Cabinet invites applications for the Workforce Development Specialist I (FFTL) in Frankfort, KY. This federal FFTL position is paid entirely by a federal grant and classified as unclassified (non-merit).

Work involves guiding claimants and employers on unemployment processes and safeguarding sensitive information. Two years of college (54 semester hours) are required, with no prior experience necessary.

Qualifications

Analytical skills to analyze complex data, policy, and situations.
Problem-solving to identify issues and recommend improvements.
Judgement to make well-reasoned decisions based on analysis.
Clear communication skills, both verbal and written.

Responsibilities

Instructs claimants and employers via phone and email on Wage Audit Notices, New Hire Notifications and Audit Notices; answers questions and assists with issues.
Performs beginning-level review of eligibility reviews to ensure proper work registration and assign to investigators.
Processes incoming mail and unemployment insurance claim letters; logs and routes mail; notifies parties of returned mail.
Drafts correspondence in response to claimant requests and reviews previous days work for accuracy.
Performs other duties as required.