Remote Workforce Development Specialist I

Commonwealth of Kentucky; Kentucky; Remote; USD 324,000 - 438,000; Full time

Job summary

Commonwealth of Kentucky's Education & Labor Cabinet is seeking a remote Claims Specialist to instruct customers by phone on filing unemployment insurance claims, answer routine questions, and resolve issues. The position is full-time, executive branch, with a 37.5 hour week.

The FFTL status and two years of college are required; duties include eligibility reviews, document guidance, and drafting correspondence. Work is remote based on home address; E-Verify and inquiries may apply.

Qualifications

• EDUCATION: Must complete two years (54 semester hours) from a college or university
• EXPERIENCE, TRAINING, OR SKILLS: NONE
• Substitute EDUCATION for EXPERIENCE: NONE
• Substitute EXPERIENCE for EDUCATION: NONE
• SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.): NONE

Responsibilities

• Instructs customers via phone how to file initial, reopened, and continued unemployment insurance claims.
• Answers basic and routine questions and assists with resolving issues.
• Informs them of their rights and responsibilities under Unemployment Insurance laws and regulations.
• Performs beginning-level eligibility reviews of simple claims in the system to ensure proper work registration, identify issues for investigation, and assign them to a claims investigator.
• Assists claimants via phone with filing for interstate claims, combined wage requests, and military wage requests.
• Informs claimants of the required documents needed to complete the next step of getting wages for these types of claims.
• Drafts correspondence in response to claimant requests and reviews previous days' work to ensure actions are processed properly.

Skills

Written & verbal communication

Time management

Attention to detail

Strong computer skills

Education

Two years college (54 sem hrs)

Job description

Commonwealth of Kentucky's Education & Labor Cabinet is seeking a remote Claims Specialist to instruct customers by phone on filing unemployment insurance claims, answer routine questions, and resolve issues. The position is full-time, executive branch, with a 37.5 hour week.

The FFTL status and two years of college are required; duties include eligibility reviews, document guidance, and drafting correspondence. Work is remote based on home address; E-Verify and inquiries may apply.