Workforce Development Specialist I (FFTL)

Commonwealth of Kentucky; Frankfort (KY); On-site; USD 31,000 - 38,000; Full time

Job summary

The Commonwealth of Kentucky through the Education & Labor Cabinet invites applications for the Workforce Development Specialist I (FFTL) in Frankfort, KY. This federal FFTL position is paid entirely by a federal grant and classified as unclassified (non-merit).

Work involves guiding claimants and employers on unemployment processes and safeguarding sensitive information. Two years of college (54 semester hours) are required, with no prior experience necessary.

Qualifications

• Analytical skills to analyze complex data, policy, and situations.
• Problem-solving to identify issues and recommend improvements.
• Judgement to make well-reasoned decisions based on analysis.
• Clear communication skills, both verbal and written.

Responsibilities

• Instructs claimants and employers via phone and email on Wage Audit Notices, New Hire Notifications and Audit Notices; answers questions and assists with issues.
• Performs beginning-level review of eligibility reviews to ensure proper work registration and assign to investigators.
• Processes incoming mail and unemployment insurance claim letters; logs and routes mail; notifies parties of returned mail.
• Drafts correspondence in response to claimant requests and reviews previous days work for accuracy.
• Performs other duties as required.

Skills

Analytical skills

Problem-solving

Judgement

Communication

Education

Two years of college (54 semester hours)

Job description

Advertisement Closes: 10/15/2026 (11:59 PM ET)

Job ID: 2605271

Job Title: Workforce Development Specialist I (FFTL)

Pay Grade: 11

Salary: $2,843.76 Monthly

Employment Type: EXECUTIVE BRANCH | FULL TIME | ELIGIBLE FOR OVERTIME PAY | 18A | 37.5 HR/WK

Hiring Agency: Education & Labor Cabinet | Office of Unemployment Insurance

Location

500 Mero Street
4th Floor
Frankfort, KY 40601 USA

Description

The Kentucky Education and Labor Cabinet advances education, workforce development, and economic opportunityacross the Commonwealth. The Cabinet provides education and training programs, employment and reemploymentservices, unemployment insurance, and disability determination services to help Kentuckians gain skills, findwork, and maintain economic stability. It partners with education providers, workforce boards, and employersto align training with labor market needs and oversees labor programs that promote fair and safe workplaces.

This is a federally funded time limited (FFTL) position. This means it is a position that is paid entirely asthe result of a federal grant. The duration of employment shall not exceed the life of the federal grant thatfunds the position. An employee appointed to an FFTL position is required to meet the minimum requirements forthe classification. Further, an employee appointed to an FFTL position is designated as an unclassified (non-merit) employee. An FFTL employee is eligible to receive benefits at the same level as a classified (merit)employee in a permanent position.

This position will have access to confidential and sensitive information. The successfulcandidate will be required to ensure the safeguarding and security of all confidential andsensitive information and will be required to complete trainings, sign acknowledgments,follow all policies and adhere to all statutes and requirements pertaining to the safeguarding and security ofconfidential and sensitive information while employed and after employment ends.

Job Duties

• Instructs claimants and employers via phone and email on how to complete Wage Audit Notice, New Hire Notifications and Audit Notices regarding unemployment insurance claims. Answers basic and routine questions and assists with resolving issues. Informs them of their rights and responsibilities under Unemployment Insurance laws and regulations.
• Performs beginning level review of eligibility reviews of simple claims in the system to ensure proper work registration, identify issues for investigation and assign to a claims investigator.
• Processes incoming mail and unemployment insurance claim letters either from fax, mail, email, USPS or other. Receives, stamps and logs all incoming mail to the branch. Identifies subject of mail, notes in KEWES and routes as necessary. Addresses and processes all return mail as needed. Notifies all parties of returned mail.
• Drafts correspondence in response to claimant requests and reviews previous days work to ensure actions processed properly.
• Performs other duties as required.

Preferred Knowledge/Skills/Abilities

• Analytical skills- the ability to analyze complex data, technical data, policy, situations, etc.; to process information logically.
• Problem-solving- the ability to identify potential and existing problems and develop recommendations for improvement.
• Judgement- the ability to make well-reasoned and timely decisions based on careful, objective review and informed analysis.
• Communication- the ability to communicate clearly and effectively verbally and in writing.

Minimum Requirements

EDUCATION:

Must complete two years (54 semester hours) from a college or university.

EXPERIENCE, TRAINING, OR SKILLS:

NONE

Substitute EDUCATION for EXPERIENCE:

NONE

Substitute EXPERIENCE for EDUCATION:

Work experience in workforce programs such as WIOA, employment services, and/or unemployment insurance programs, or experience in education, public administration, business, human services, military, human resources or a related field will substitute for the required education on a year-for-year basis.

SPECIAL REQUIREMENTS (AGE, LICENSURE, REGULATION, ETC.):

NONE

Working Conditions

Incumbents working in this job title primarily perform duties in an office setting.

If you have questions about this advertisement, please contact Carmen Inman at [e-mail] or 502-782-5976.

Additional Information

The Education and Labor Cabinet (ELC) participates in E-Verify. It will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. The Cabinet will only use E-Verify once you have accepted a job offer and completed Form I-9. For more information on E-Verify, or if youbelieve that ELC has violated its E-Verify responsibilities, please contact the Department of HomelandSecurity (DHS) at 999-897-7781 or https://www.e-verify.gov/

An Equal Opportunity Employer M/F/D